Difference between revisions of "Oz-auction refund"
From crazysales
(Created page with "1. Process refund at the backend <br/> - How to submit refund request(backend) <br/> 2. Record the refund in RMAgent <br/> - How to record refund in RMAgent <br/> 3. C...") |
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2. Record the refund in RMAgent <br/> | 2. Record the refund in RMAgent <br/> | ||
Revision as of 16:25, 26 April 2018
1. Add refund request at the backend
- How to submit refund request(backend)
2. Record the refund in RMAgent
- How to record refund in RMAgent
3. Cancel the transaction in eBay to get FVF
- How to cancel a transaction
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
- NOTE: If going to process refund via eBay case, please click link below.
How to process refund via eBay
Then proceed to the process above.
