Difference between revisions of "4 Cancelling order and requesting refund"
From crazysales
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<span style="background:skyblue">'''2. For eBay:''' | <span style="background:skyblue">'''2. For eBay:''' | ||
| − | ::A. Cancel order in '''eBay Backend''' by selecting '''Cancel order''' from the Actions drop down. | + | ::A. Cancel order in '''eBay Backend''' by selecting '''Cancel order''' from the '''Actions''' drop down. |
::B. Choose '''The buyer asked to cancel the order, or there's an issue with the buyer's address''' in the Select a reason drop down. | ::B. Choose '''The buyer asked to cancel the order, or there's an issue with the buyer's address''' in the Select a reason drop down. | ||
Revision as of 13:46, 9 September 2016
1. For Crazysales:
- A. Cancel the order by selecting Cancelled from the Change order status drop down.
- B. Add refund request. Choose correct method. Please refer to How to log refund.
- NOTE: Select Cancel Order for refund reason.
2. For eBay:
- A. Cancel order in eBay Backend by selecting Cancel order from the Actions drop down.
- B. Choose The buyer asked to cancel the order, or there's an issue with the buyer's address in the Select a reason drop down.
- C. Click Cancel order.
- D. Click Send Refund.
- E. Cancel the order in the Crazysales Backend by selecting Cancelled from the Change order status drop down.
- F. Add refund request. Choose correct method. Please refer to How to log refund.
- NOTE: Select Cancel Order for refund reason.
