Difference between revisions of "How to Appeal Order Violation"
From crazysales
(Created page with " *At the Seller Center in Temu, go to '''Performance''' and select '''Violations'''. Check the list of current violations and click on '''View details''' to check the issue. :...") |
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*At the Seller Center in Temu, go to '''Performance''' and select '''Violations'''. Check the list of current violations and click on '''View details''' to check the issue. | *At the Seller Center in Temu, go to '''Performance''' and select '''Violations'''. Check the list of current violations and click on '''View details''' to check the issue. | ||
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:[[File:Temuviolations1.png|1000px|]]<br> | :[[File:Temuviolations1.png|1000px|]]<br> | ||
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*Review the order to confirm if the delivery was delayed and use the '''Violation ID''' as reference in your CS Backend logs. | *Review the order to confirm if the delivery was delayed and use the '''Violation ID''' as reference in your CS Backend logs. | ||
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:[[File:Temuappeal1.png|1000px|]]<br> | :[[File:Temuappeal1.png|1000px|]]<br> | ||
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*In this case, the delivery was delayed due to '''incorrect/incomplete address'''. You can try to '''appeal''' this type of violation using this reason. | *In this case, the delivery was delayed due to '''incorrect/incomplete address'''. You can try to '''appeal''' this type of violation using this reason. | ||
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:[[File:Temuappeal4.png|1000px|]]<br> | :[[File:Temuappeal4.png|1000px|]]<br> | ||
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*To appeal, first click on '''Deal with violations'''. | *To appeal, first click on '''Deal with violations'''. | ||
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:[[File:Temuappeal3.png|1000px|]]<br> | :[[File:Temuappeal3.png|1000px|]]<br> | ||
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*Then select '''Appeal against violation''', enter you reason for appeal, attach images to support your appeal, tick the waiver statement and click '''Submit'''. | *Then select '''Appeal against violation''', enter you reason for appeal, attach images to support your appeal, tick the waiver statement and click '''Submit'''. | ||
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:[[File:Temuappeal5.png|1000px|]]<br> | :[[File:Temuappeal5.png|1000px|]]<br> | ||
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*Click '''Confirm'''. | *Click '''Confirm'''. | ||
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:[[File:Temuappeal6.png|1000px|]]<br> | :[[File:Temuappeal6.png|1000px|]]<br> | ||
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*Once done, you will see the following details: | *Once done, you will see the following details: | ||
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:[[File:Temuappeal7.png|1000px|]]<br> | :[[File:Temuappeal7.png|1000px|]]<br> | ||
Latest revision as of 09:56, 12 September 2025
- At the Seller Center in Temu, go to Performance and select Violations. Check the list of current violations and click on View details to check the issue.
- Review the order to confirm if the delivery was delayed and use the Violation ID as reference in your CS Backend logs.
- In this case, the delivery was delayed due to incorrect/incomplete address. You can try to appeal this type of violation using this reason.
- To appeal, first click on Deal with violations.
- Then select Appeal against violation, enter you reason for appeal, attach images to support your appeal, tick the waiver statement and click Submit.
- Click Confirm.
- Once done, you will see the following details:
