Difference between revisions of "Oz-auction refund"
From crazysales
| Line 2: | Line 2: | ||
- [[How to submit refund request(backend)]] <br/> | - [[How to submit refund request(backend)]] <br/> | ||
2. Record the refund in RMAgent <br/> | 2. Record the refund in RMAgent <br/> | ||
| − | |||
| − | |||
- [[Refund Log via New RMA Version]] <br/> | - [[Refund Log via New RMA Version]] <br/> | ||
| + | 3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC) <br/> | ||
| + | - [[How to cancel a transaction]] <br/> | ||
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> | ||
https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834<br/><br/> | https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834<br/><br/> | ||
Latest revision as of 13:34, 7 March 2024
1. Add refund request at the backend
- How to submit refund request(backend)
2. Record the refund in RMAgent
- Refund Log via New RMA Version
3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC)
- How to cancel a transaction
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below
https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834
- NOTE: If you're going to process refund via eBay case, please click link below.
How to process refund via eBay
Then proceed to the process above.
