Difference between revisions of "VOICE UPDATES"
From crazysales
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'''CALL FLOW''' | '''CALL FLOW''' | ||
| + | |||
| + | '''OPENING''' | ||
| + | |||
| + | Always greet the customer with a warm welcome and with a smile.<br> | ||
| + | Positive tone of voice that shows or project our willingness to help. <br> | ||
| + | 1st 10 seconds is the first impression to the customer.<br> | ||
| + | |||
| + | Adhere to the greeting script. (Sample spiels below) | ||
Revision as of 11:53, 12 May 2022
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
SALES
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
CALL FLOW
OPENING
Always greet the customer with a warm welcome and with a smile.
Positive tone of voice that shows or project our willingness to help.
1st 10 seconds is the first impression to the customer.
Adhere to the greeting script. (Sample spiels below)
