Difference between revisions of "VOICE UPDATES"
From crazysales
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| + | === LINKS=== | ||
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[[File:covid.png]] [[File:123warning.png|350px]] | [[File:covid.png]] [[File:123warning.png|350px]] | ||
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[[File:Requestoff.png|100px|link=https://docs.google.com/forms/d/e/1FAIpQLSdhG_5MPxV48_Guj8cUxJzUxmr_oLiPw2zTOLxwZLjNystNdQ/viewform]] | [[File:Requestoff.png|100px|link=https://docs.google.com/forms/d/e/1FAIpQLSdhG_5MPxV48_Guj8cUxJzUxmr_oLiPw2zTOLxwZLjNystNdQ/viewform]] | ||
[[File:salestracker.png|150px|link=https://docs.google.com/spreadsheets/d/1Ab_Jn6zRZqT-K7gWqaU80eZD2nuPi07oJk-77K11Cz4/edit#gid=0]] | [[File:salestracker.png|150px|link=https://docs.google.com/spreadsheets/d/1Ab_Jn6zRZqT-K7gWqaU80eZD2nuPi07oJk-77K11Cz4/edit#gid=0]] | ||
[[File:login.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSd5O8kPsR4M4sAmDOdX30VGFYKjdWMTQQY56ue7Lfjd7Oi-Fw/viewform]] [[File:OBTRACKER.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSfk-bNVLri1cac3_MH2KOS3D5Ukm5habBxI6BLMDf97WzyFBA/viewform]] [[File:Faultytracker.png|200px|link=https://docs.google.com/spreadsheets/d/1MgFl4nf5Q7yQ11KiJIXVfqvpRCUy3pjFMFD9RJsj8b4/edit#gid=]] | [[File:login.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSd5O8kPsR4M4sAmDOdX30VGFYKjdWMTQQY56ue7Lfjd7Oi-Fw/viewform]] [[File:OBTRACKER.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSfk-bNVLri1cac3_MH2KOS3D5Ukm5habBxI6BLMDf97WzyFBA/viewform]] [[File:Faultytracker.png|200px|link=https://docs.google.com/spreadsheets/d/1MgFl4nf5Q7yQ11KiJIXVfqvpRCUy3pjFMFD9RJsj8b4/edit#gid=]] | ||
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[[File:AUPROD.png|500px|link=https://docs.google.com/forms/d/e/1FAIpQLScETaS89Q4kc4t9FLLYFjhZUQHJhuld3P0j_XIpdTuC45Y27w/viewform?vc=0&c=0&w=1&flr=0&gxids=7628]]<br><br> | [[File:AUPROD.png|500px|link=https://docs.google.com/forms/d/e/1FAIpQLScETaS89Q4kc4t9FLLYFjhZUQHJhuld3P0j_XIpdTuC45Y27w/viewform?vc=0&c=0&w=1&flr=0&gxids=7628]]<br><br> | ||
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| − | + | ===OTHER UPDATES=== | |
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| + | *'''[[TEAM DAILY UPDATES]]'''<br> | ||
| + | *'''[[CASES UPDATES]]'''<br> | ||
| + | *'''[[TIER 1 UPDATES - eBay/CS/VFang Email/Chat]]'''<br> | ||
| + | *'''[[SYSTEM EVENTS (AU) TEAM UPDATES]]'''<br> | ||
| + | *'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br> | ||
| − | + | === TRACKERS=== | |
| − | + | ====<span style="color:#800080">SALES==== | |
| − | + | [[File:SalesMarchWK2.png]] | |
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| − | [[File:SalesMarchWK2.png]] | + | |
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| + | ====<span style="color:#800080">QA SCORES==== | ||
[[File:Qawk7to11.png]] | [[File:Qawk7to11.png]] | ||
| − | + | ====<span style="color:#800080">POSITIVE FEEDBACK==== | |
| − | + | [[File:fbmarch31.png]] | |
| − | === | + | ====<span style="color:#800080">LOSS REFUND==== |
| − | + | [[File:lossrefundprogress.png]] | |
AU agents are now required to call 30 order ID's and send an update to Gered Lainez '''DAILY''' for verification. '''<span style="color:#FF0000"> EFFECTIVE MARCH 5, 2021. | AU agents are now required to call 30 order ID's and send an update to Gered Lainez '''DAILY''' for verification. '''<span style="color:#FF0000"> EFFECTIVE MARCH 5, 2021. | ||
| − | === | + | ===AGENT RECOGNITION=== |
| − | + | Will be updating soon 😊 | |
| − | + | === KEY CUSTOMER SERVICE SKILLS=== | |
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'''1. Patience''' – Do not interrupt the customer<br> | '''1. Patience''' – Do not interrupt the customer<br> | ||
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'''6. Empathy''' - understand and share the feelings with the customer<br> | '''6. Empathy''' - understand and share the feelings with the customer<br> | ||
'''7. Extra Mile''' – provide info needed without customer’s request<br> | '''7. Extra Mile''' – provide info needed without customer’s request<br> | ||
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| + | ===AU ASSIGNED TASK=== | ||
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| + | [[File:voicetask.png]] | ||
| − | === | + | === SALES STRATEGIES=== |
[[File:salesstrat.png]] | [[File:salesstrat.png]] | ||
Revision as of 22:15, 31 March 2021
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 UPDATES - eBay/CS/VFang Email/Chat
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
TRACKERS
SALES
QA SCORES
POSITIVE FEEDBACK
LOSS REFUND
AU agents are now required to call 30 order ID's and send an update to Gered Lainez DAILY for verification. EFFECTIVE MARCH 5, 2021.
AGENT RECOGNITION
Will be updating soon 😊
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
