Difference between revisions of "UK Templates"

Revision as of 09:48, 5 July 2016

Templates for Returns/Replacement

• UK Return 1 "MostWanted"

• UK Return 2 "Bestmart"

• UK Return 3 "Bestsaver"

Other Templates

• For Most Wanted

• For Best Mart

• For Best Saver

eBay UK Mostwantedonline Return

♦ Case 1. Return due to Change of Mind

Sample Template for UK Return:

We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original 
packaging and send it to the address below. Once the item is received and checked, we will issue you a full price 
refund. Thank you for understanding.
              
RMA No. XXXXRMANUMBERXXXXX
PO BOX 10363
Coalville Leicestershire
LE67 0EJ
United Kingdom

OR

RMA No. XXXXRMANUMBERXXXXX
C/O Unit 73 Interlink Way West
Bardon Business Park
Bardon Leicestershire
LE67 0EJ
United Kingdom         
          
Please download the form using the following link, print and place it inside the package:
drive.google.com/file/d/0ByF6iq0GfRycX1l4Tkc5N2xFTVU/view?usp=sharing (sample link only)
             
            
We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately 
locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item 
has been delivered to our warehouse and let us know about it so that we can give you the full refund immediately. Thank you.
            
If you have questions and other concerns, please do not hesitate to message us back. Thank you and may you enjoy the rest of your day.
        
     

1. Change "RMA No." and the link. 
2. Choose only 1 address based on product size/weight
3. Buyer will shoulder the return postage cost.
4. Edit template accordingly.
 
   
       

♦ Case 2. Return due to Seller Error

Possible Reasons of Return: 
                  
  1. Listing Error or Not as Described
  2. Warehouse Error (such as Wrong or Extra item sent)
  3. System Error

Sample Template for Return:
           
We apologize for the mix up delivery that happened. We will perform a review on our delivery system and make sure that this occurrence will not happen again.
                 
In this case, we have organized with our courier (YODEL) to pick-up the item from you tomorrow between 8 am - 6 pm. The return address is:
     
1065061 Return
C/O Unit 73 Interlink Way West
Bardon Business Park
Bardon Leicestershire
LE67 0EJ
      
          
Kindly print out the two forms in the links below as you will need this for the collection. Thank you.
         
Link 1: drive.google.com/file/d/0ByF6iq0GfRycb2ZvcFZrR3d1RkU/view?usp=sharing (sample link only)
Link 2: drive.google.com/file/d/0ByF6iq0GfRycbUtCQTI5SVB0SmM/view?usp=sharing (sample link only)
      
(OPTIONAL) After your parcel has been received, please allow up to 2 working days for your refund/replacement to be processed. 
           
Should you need further assistance, please feel free to message us back. May you have a wonderful day.

IMPORTANT NOTES: 
  1. Change the day and time of pick-up.
  2. Change the courier.
  3. Change the links. 
  4. Optional: Specify Refund or Replacement.
  5. Edit template accordingly.

Editor/s:

Willy Balanoyos; Kina Balein