Difference between revisions of "CASES UPDATES"
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''=== | ==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''=== | ||
| − | :::::*Paulo Ombao Change off on August 31, 2022, will report on | + | :::::*Paulo Ombao Change off on August 31, 2022, will report on August 29, 2022 |
:::::*Crisha Oblenida Change off on August 16, 2022, will report on August 15, 2022 | :::::*Crisha Oblenida Change off on August 16, 2022, will report on August 15, 2022 | ||
Revision as of 16:57, 7 September 2022
June 28, 2022
***NEW EBAY STORES*** (Dropship items)
OZ-TOPONLINE (Au)
HOMEDEPOTOUTLET1 (HK)
ALL messaging and cases are handled by TIER 2
***UK EBAY STORES***
HomePlaza Online
UKOutletOnline
***UK EBAY STORES COURIERS***
Hermes
https://www.evri.com/
Yodel
https://www.yodel.co.uk/track
Royal Mail
https://www.royalmail.com/
Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en
Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng
The normal delivery time frame depends on the courier and is available via eBay listing
Our dispatch is 1-3 working days
Delays might happen during holidays and weekends
***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***
3PL Warehouse
ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU
CONTACT PERSON：Hiro （JJC1)
MOBILE NUMBER: 07450969727
PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes
***CASES TEAM SCHEDULE NEW*** Starting July 06,2022
***CASES TEAM SCHEDULE NEW*** Starting May 17,2022
***CASES TEAM SCHEDULE NEW*** Starting April 4,2022
***STORE ACCOUNTABILITY***
***CASES TASKING***
***CASES TEAM BREAK SCHEDULE***
LEAVE/CHANGE-OFF UPDATES
- Paulo Ombao Change off on August 31, 2022, will report on August 29, 2022
- Crisha Oblenida Change off on August 16, 2022, will report on August 15, 2022
NEW! ♥♥♥ DAILY LINKS♥♥♥
OTHER UPDATES
- TEAM DAILY UPDATES
- VOICE UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS TEAM SCHED/UPDATES
- LOSS CASE TEAM UPDATES (AU)
***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***
SUPERBROWSER
12/31/21 START OF IMPLEMENTATION
THIS WILL BE USED IN THE FOLLOWING STORES
***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***
***CASES TEAM BREAK SCHEDULE***
***CASES TEAM SCHEDULE***
***STORE ACCOUNTABILITY***
NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:
DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer
NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina
***ESCALATION FORM***
https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform
