Difference between revisions of "Ask for more details / proof AU"
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| − | <span style="color:#FF0000">'''WARNING!'''</span> For '''[[SAFETY HAZARD]]''' issues please escalate the issue first to your TL or | + | <span style="color:#FF0000">'''WARNING!!!'''</span> <br> |
| + | For '''[[SAFETY HAZARD]]''' issues please escalate the issue first to your TL or OM. | ||
| − | ''' | + | *'''Ask for photos''' |
| − | + | Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience this may have caused. To help resolve your concern as quickly as possible, we’d like to forward the details to our technical team for further review. | |
| − | + | To assist us in evaluating the issue accurately, could you kindly share a few photos that clearly show the problem with your item? This will help us better understand the situation and determine the best solution. | |
| − | + | Once we receive your response, we’ll promptly assess the matter and take the necessary steps to address it without delay. | |
| + | We truly appreciate your patience and cooperation. Please don’t hesitate to reach out if you have any questions in the meantime. | ||
| + | We look forward to your reply. | ||
| − | |||
| − | + | *'''Ask for video''' | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | We sincerely apologize for any inconvenience this situation may have caused. To help resolve your issue efficiently, we’d like to escalate this matter to our technical team for further review. | |
| − | + | To assist us in diagnosing the problem accurately, could you kindly share a short video (10-30 seconds) demonstrating the issue with your item? This will allow us to better understand the concern and determine the best solution. | |
| + | Once we receive your video, we’ll promptly assess the situation and take the necessary steps to address it without delay. | ||
| + | Thank you for your patience and cooperation—we truly appreciate it. If you have any questions or need further assistance, please don’t hesitate to reach out. | ||
| − | + | We look forward to your reply. | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | ----- | |
| − | |||
| + | *'''If customer is Unable to send video via email, ask for video via Limewire''' | ||
| − | + | We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. | |
| − | + | Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end. | |
| − | + | To upload the video, simply grab your smartphone and follow the steps below: | |
| − | + | ||
| − | + | ||
| − | + | - Go to https://limewire.com/<br> | |
| + | - Click the plus sign to upload a file/s<br> | ||
| + | - You can then find the video you want to upload from your device<br> | ||
| + | - Please ensure you allow time for the video to upload fully<br> | ||
| + | - Once done, click 'Share' and simply copy your download link to share your file/s<br> | ||
| + | - Send us the link<br> | ||
| − | + | Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. | |
| + | Thank you so much for your help and cooperation. We look forward to hearing from you soon. | ||
| − | |||
| − | |||
| − | + | *'''If customer is Unable to send photos via email, ask for photos via imgbb.com''' | |
| − | + | We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward photos to our technical department for checking and confirmation. Kindly upload the photos to this website imgbb.com and provide us the link after uploading so that we can see the photos on our end. To upload the photos, simply grab your smartphone and follow the steps below:<br> | |
| + | - Go to https://imgbb.com/<br> | ||
| + | - Click ‘Upload’<br> | ||
| + | - You can then find the photo you want to upload<br> | ||
| − | + | Whilst uploading, a link will appear on the screen with the link of the photo at the end, for example, https://ibb.co/1c2b3a1. Ensure you allow time for the photo to upload fully.<br> | |
| − | + | Kindly reply to this email with the photo link and we will check the issue as soon as possible. Thank you for your help and cooperation. | |
| − | |||
| − | |||
| + | ----------- | ||
| − | |||
| − | + | *'''Asking video for any electrical device/appliance without indication of any safety hazard:''' | |
| + | We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end. | ||
| − | + | To upload the video, simply grab your smartphone and follow the steps below: | |
| − | + | - Go to https://limewire.com/<br> | |
| + | - Click the plus sign to upload a file/s<br> | ||
| + | - You can then find the video you want to upload from your device<br> | ||
| + | - Please ensure you allow time for the video to upload fully<br> | ||
| + | - Once done, click 'Share' and simply copy your download link to share your file/s<br> | ||
| + | - Send us the link<br> | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | IMPORTANT REMINDERS: | |
| − | |||
| + | *Please unplug the item immediately after taking a short video and keep it in a safe place.<br> | ||
| − | + | *Please refrain from using the item while waiting for our instructions or resolution to avoid further issues.<br> | |
| + | Thank you so much for your help and cooperation. We look forward to hearing from you soon.<br> | ||
| + | |||
| + | ---------------------------------------- | ||
| − | |||
| − | : | + | '''<span style="color:#0000CD">Rebuttal if customer does not provide proof''' |
| − | + | :: We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our supplier for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim a warranty for a refund or replacement. Your understanding and cooperation are appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help. | |
Latest revision as of 10:05, 29 May 2025
WARNING!!!
For SAFETY HAZARD issues please escalate the issue first to your TL or OM.
- Ask for photos
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience this may have caused. To help resolve your concern as quickly as possible, we’d like to forward the details to our technical team for further review.
To assist us in evaluating the issue accurately, could you kindly share a few photos that clearly show the problem with your item? This will help us better understand the situation and determine the best solution.
Once we receive your response, we’ll promptly assess the matter and take the necessary steps to address it without delay.
We truly appreciate your patience and cooperation. Please don’t hesitate to reach out if you have any questions in the meantime.
We look forward to your reply.
- Ask for video
We sincerely apologize for any inconvenience this situation may have caused. To help resolve your issue efficiently, we’d like to escalate this matter to our technical team for further review.
To assist us in diagnosing the problem accurately, could you kindly share a short video (10-30 seconds) demonstrating the issue with your item? This will allow us to better understand the concern and determine the best solution.
Once we receive your video, we’ll promptly assess the situation and take the necessary steps to address it without delay.
Thank you for your patience and cooperation—we truly appreciate it. If you have any questions or need further assistance, please don’t hesitate to reach out.
We look forward to your reply.
- If customer is Unable to send video via email, ask for video via Limewire
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation.
Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end.
To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://limewire.com/
- Click the plus sign to upload a file/s
- You can then find the video you want to upload from your device
- Please ensure you allow time for the video to upload fully
- Once done, click 'Share' and simply copy your download link to share your file/s
- Send us the link
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
- If customer is Unable to send photos via email, ask for photos via imgbb.com
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward photos to our technical department for checking and confirmation. Kindly upload the photos to this website imgbb.com and provide us the link after uploading so that we can see the photos on our end. To upload the photos, simply grab your smartphone and follow the steps below:
- Go to https://imgbb.com/
- Click ‘Upload’
- You can then find the photo you want to upload
Whilst uploading, a link will appear on the screen with the link of the photo at the end, for example, https://ibb.co/1c2b3a1. Ensure you allow time for the photo to upload fully.
Kindly reply to this email with the photo link and we will check the issue as soon as possible. Thank you for your help and cooperation.
- Asking video for any electrical device/appliance without indication of any safety hazard:
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end.
To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://limewire.com/
- Click the plus sign to upload a file/s
- You can then find the video you want to upload from your device
- Please ensure you allow time for the video to upload fully
- Once done, click 'Share' and simply copy your download link to share your file/s
- Send us the link
IMPORTANT REMINDERS:
- Please unplug the item immediately after taking a short video and keep it in a safe place.
- Please refrain from using the item while waiting for our instructions or resolution to avoid further issues.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
Rebuttal if customer does not provide proof
- We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our supplier for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim a warranty for a refund or replacement. Your understanding and cooperation are appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help.
