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| − | '''[[How to find Catch order in the backend?]]''' | + | '''[[How to find Catch order in the backend?]]'''<br> |
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| − | '''Below are the procedures:''' | + | '''[[Catch Order Status]]'''<br> |
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| − | '''1. Order Status | + | '''[[Catch Cancel Order]]'''<br> |
| − | :- provide order status based from our backend<br>
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| − | :- same process with Crazysales<br>
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| − | '''2. Cancel Order | + | '''[[Catch Tracking Info]]'''<br> |
| − | :- same process with Crazysales<br>
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| − | :- can only cancel pending or paid order which are neither yet label printed nor sent<br>
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| − | :- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers<br>
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| − | '''3. Tracking info | + | '''[[Catch Change of Mind]]'''<br> |
| − | :- same process with Crazysales
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| − | :- check details at the backend and use templates from Crazysales
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| − | '''4. Change Of Mind | + | '''[[Catch Not as Described cases]]'''<br> |
| − | :- same process with Crazysales
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| − | :- follow the policy
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| − | :- return fees must be shouldered by the buyer
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| − | :- refunds will be item price only via original mode of payment (money not points)
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| − | '''5. Not as described cases | + | '''[[Catch Missing Parts]]'''<br> |
| − | :- same process with Crazysales
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| − | '''6. Missing parts | + | '''[[Catch Wrong Item]]'''<br> |
| − | :- same process with Crazysales
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| − | '''7. DOA/Damage cases | + | '''[[Catch DOA/Damaged]]'''<br> |
| − | :- same process with Crazysales
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| − | '''8. Faulty cases | + | '''[[Catch Faulty]]'''<br> |
| − | :- same process with Crazysales
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| − | '''9. Returns | + | '''[[Catch Returns]]'''<br> |
| − | :- same process with Crazysales
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| − | '''10. More to pay | + | '''[[Catch More to pay]]'''<br> |
| − | :- same process with Crazysales
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| − | '''11. Refunds | + | '''[[Catch Refund]]'''<br> |
| − | :- same process with Crazysales but refund via Catch Account only
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| | + | '''[[Catch Repayment Procedures]]'''<br> |
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| | + | '''[[Catch Redelivery Procedure ]]'''<br> |
