Difference between revisions of "CATCH Process"

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'''1. Order Status
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'''[[How to find Catch order in the backend?]]'''<br>
:- provide order status based from our backend<br>
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:- same process with Crazysales<br>
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'''2. Cancel Order
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'''[[Catch Order Status]]'''<br>
:- same process with Crazysales<br>
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:- can only cancel pending or paid order which are neither yet label printed nor sent<br>
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:- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers<br>
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'''3. Tracking info
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'''[[Catch Cancel Order]]'''<br>
:- same process with Crazysales
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:- check details at the backend and use templates from Crazysales
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'''4. Change Of Mind
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'''[[Catch Tracking Info]]'''<br>
:- same process with Crazysales
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:- follow the policy
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:- return fees must be shouldered by the buyer
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:- refunds will be item price only via original mode of payment (money not points)
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'''5. Not as described cases
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'''[[Catch Change of Mind]]'''<br>
:- same process with Crazysales
+
  
'''6. Missing parts
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'''[[Catch Not as Described cases]]'''<br>
:- same process with Crazysales
+
  
'''7. DOA/Damage cases
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'''[[Catch Missing Parts]]'''<br>
:- same process with Crazysales
+
  
'''8. Faulty cases
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'''[[Catch Wrong Item]]'''<br>
:- same process with Crazysales
+
  
'''9. Returns
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'''[[Catch DOA/Damaged]]'''<br>
:- same process with Crazysales
+
  
'''10. More to pay
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'''[[Catch Faulty]]'''<br>
:- same process with Crazysales
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 +
'''[[Catch Returns]]'''<br>
 +
 
 +
'''[[Catch More to pay]]'''<br>
 +
 
 +
'''[[Catch Refund]]'''<br>
 +
 
 +
'''[[Catch Repayment Procedures]]'''<br>
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 +
'''[[Catch Redelivery Procedure ]]'''<br>

Latest revision as of 09:55, 25 April 2024

How to find Catch order in the backend?

Catch Order Status

Catch Cancel Order

Catch Tracking Info

Catch Change of Mind

Catch Not as Described cases

Catch Missing Parts

Catch Wrong Item

Catch DOA/Damaged

Catch Faulty

Catch Returns

Catch More to pay

Catch Refund

Catch Repayment Procedures

Catch Redelivery Procedure