Difference between revisions of "Oz-auction refund"
From crazysales
(Created page with "1. Process refund at the backend <br/> - How to submit refund request(backend) <br/> 2. Record the refund in RMAgent <br/> - How to record refund in RMAgent <br/> 3. C...") |
|||
| (4 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| − | 1. | + | 1. Add refund request at the backend <br/> |
- [[How to submit refund request(backend)]] <br/> | - [[How to submit refund request(backend)]] <br/> | ||
2. Record the refund in RMAgent <br/> | 2. Record the refund in RMAgent <br/> | ||
| − | - [[ | + | - [[Refund Log via New RMA Version]] <br/> |
| − | 3. Cancel the transaction in eBay to get FVF <br/> | + | 3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC) <br/> |
- [[How to cancel a transaction]] <br/> | - [[How to cancel a transaction]] <br/> | ||
| − | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or too late to cancel order - link below<br/> | + | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> |
| − | https://docs.google.com/spreadsheets/d/ | + | https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834<br/><br/> |
| − | *NOTE: If going to process refund via eBay case, please click link below. <br/> | + | *NOTE: If you're going to process refund via eBay case, please click link below. <br/> |
[[How to process refund via eBay]]<br/> | [[How to process refund via eBay]]<br/> | ||
Then proceed to the process above. | Then proceed to the process above. | ||
Latest revision as of 13:34, 7 March 2024
1. Add refund request at the backend
- How to submit refund request(backend)
2. Record the refund in RMAgent
- Refund Log via New RMA Version
3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC)
- How to cancel a transaction
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below
https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834
- NOTE: If you're going to process refund via eBay case, please click link below.
How to process refund via eBay
Then proceed to the process above.
