Difference between revisions of "4 Cancelling order and requesting refund"
From crazysales
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| + | On hold orders should be cancelled and refunded after 14 calendar days of being on hold if customer is unresponsive. | ||
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<span style="background:skyblue">'''1. For Crazysales:''' | <span style="background:skyblue">'''1. For Crazysales:''' | ||
::A. Cancel the order by selecting '''Cancelled''' from the '''Change order status''' drop down. | ::A. Cancel the order by selecting '''Cancelled''' from the '''Change order status''' drop down. | ||
| − | ::B. Add refund request. Choose correct method. Please refer to [ | + | ::B. Add refund request. Choose correct method. Please refer to [[HOW TO REQUEST REFUND IN THE BACKEND - CrazySales]]. |
::NOTE: Select '''Cancel Order''' for refund reason. | ::NOTE: Select '''Cancel Order''' for refund reason. | ||
| + | ::C. Log refund in RMA. | ||
| − | <span style="background:skyblue">'''2. For eBay:''' | + | |
| + | <span style="background:skyblue">'''2. For eBay: Must be done by Tier2''' | ||
::A. Cancel order in '''eBay Backend''' by selecting '''Cancel order''' from the '''Actions''' drop down. | ::A. Cancel order in '''eBay Backend''' by selecting '''Cancel order''' from the '''Actions''' drop down. | ||
| − | ::B. Choose '''The buyer asked to cancel the order, or | + | ::B. Choose '''The buyer asked to cancel the order, or There's an issue with the buyer's address''' in the Select a reason drop down. |
::C. Click '''Cancel order'''. | ::C. Click '''Cancel order'''. | ||
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::E. Cancel the order in the '''Crazysales Backend''' by selecting '''Cancelled''' from the '''Change order status''' drop down. | ::E. Cancel the order in the '''Crazysales Backend''' by selecting '''Cancelled''' from the '''Change order status''' drop down. | ||
| − | ::F. Add refund request | + | ::F. Add refund request. |
::NOTE: Select '''Cancel Order''' for refund reason. | ::NOTE: Select '''Cancel Order''' for refund reason. | ||
| + | |||
| + | ::G. Log refund in RMA. | ||
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| + | <span style="background:skyblue">'''2. For Other Stores: to be done by CKM/MYSALE staff''' | ||
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| + | |||
| + | ::A. Cancel the order by selecting '''Cancelled''' from the '''Change order status''' drop down. | ||
| + | |||
| + | ::B. Add refund request. | ||
| + | ::NOTE: Select '''Cancel Order''' for refund reason. | ||
| + | |||
| + | ::C. Log refund in RMA. | ||
Latest revision as of 15:15, 16 December 2022
On hold orders should be cancelled and refunded after 14 calendar days of being on hold if customer is unresponsive.
1. For Crazysales:
- A. Cancel the order by selecting Cancelled from the Change order status drop down.
- B. Add refund request. Choose correct method. Please refer to HOW TO REQUEST REFUND IN THE BACKEND - CrazySales.
- NOTE: Select Cancel Order for refund reason.
- C. Log refund in RMA.
2. For eBay: Must be done by Tier2
- A. Cancel order in eBay Backend by selecting Cancel order from the Actions drop down.
- B. Choose The buyer asked to cancel the order, or There's an issue with the buyer's address in the Select a reason drop down.
- C. Click Cancel order.
- D. Click Send Refund.
- E. Cancel the order in the Crazysales Backend by selecting Cancelled from the Change order status drop down.
- F. Add refund request.
- NOTE: Select Cancel Order for refund reason.
- G. Log refund in RMA.
2. For Other Stores: to be done by CKM/MYSALE staff
- A. Cancel the order by selecting Cancelled from the Change order status drop down.
- B. Add refund request.
- NOTE: Select Cancel Order for refund reason.
- C. Log refund in RMA.
