Difference between revisions of "Unpaid item assistant has opened a case"
From crazysales
(Created page with "1. Go to this link http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&guest=1&DisputeReason=2&guest=1<br/><br/> 2. Input the eBay item ID/number - get information from back...") |
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2. Input the eBay item ID/number - get information from backend<br/><br/> | 2. Input the eBay item ID/number - get information from backend<br/><br/> | ||
3. Click "Continue"<br/><br/> | 3. Click "Continue"<br/><br/> | ||
| − | 4. Look for the eBay ID | + | 4. Look for the eBay ID <br/><br/> |
5. Tick the box then click "Continue"<br/><br/> | 5. Tick the box then click "Continue"<br/><br/> | ||
6. Choose reason from drop down list - "Buyer purchased item by mistake or changed mind"<br/><br/> | 6. Choose reason from drop down list - "Buyer purchased item by mistake or changed mind"<br/><br/> | ||
| − | 7. | + | 7. Click "Send Request"<br/><br/> |
| − | 8. | + | 8. Inform customer about the cancellation.<br/><br/> |
| + | |||
| + | '''SUGGESTED TEMPLATE:''' | ||
| + | |||
| + | "We have cancelled your order. Please go to resolution centre to confirm cancellation. Thank you." | ||
Latest revision as of 17:54, 1 July 2016
1. Go to this link http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&guest=1&DisputeReason=2&guest=1
2. Input the eBay item ID/number - get information from backend
3. Click "Continue"
4. Look for the eBay ID
5. Tick the box then click "Continue"
6. Choose reason from drop down list - "Buyer purchased item by mistake or changed mind"
7. Click "Send Request"
8. Inform customer about the cancellation.
SUGGESTED TEMPLATE:
"We have cancelled your order. Please go to resolution centre to confirm cancellation. Thank you."
