Difference between revisions of "VOICE UPDATES"
From crazysales
| Line 17: | Line 17: | ||
*'''[[SYSTEM EVENTS (AU) TEAM UPDATES]]'''<br> | *'''[[SYSTEM EVENTS (AU) TEAM UPDATES]]'''<br> | ||
*'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br> | *'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br> | ||
| − | |||
| − | |||
====<span style="color:#800080">SALES==== | ====<span style="color:#800080">SALES==== | ||
Revision as of 17:35, 6 May 2022
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
SALES
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
