Difference between revisions of "VOICE UPDATES"
From crazysales
(→LOSS REFUND) |
(→AGENT RECOGNITION) |
||
| Line 23: | Line 23: | ||
https://docs.google.com/spreadsheets/d/1Ab_Jn6zRZqT-K7gWqaU80eZD2nuPi07oJk-77K11Cz4/edit#gid=1521431277 | https://docs.google.com/spreadsheets/d/1Ab_Jn6zRZqT-K7gWqaU80eZD2nuPi07oJk-77K11Cz4/edit#gid=1521431277 | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
=== KEY CUSTOMER SERVICE SKILLS=== | === KEY CUSTOMER SERVICE SKILLS=== | ||
Revision as of 17:32, 6 May 2022
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
TRACKERS
SALES
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
