Difference between revisions of "TEAM DAILY UPDATES"

Revision as of 14:23, 25 March 2022

March 17, 2022
New template added for Redirection Australia Post.

January 12, 2022
For any inquiries under Winnie Cai, please contact Keyya Li. Winnie will be leaving the company.

2021
2020
2019
2018

December 21, 2017

Local items with location Z16, Z38, Z39, Z86, ZZ1, & ZZ13, shipping labels are provided by us. So for LOST cases, we follow standard procedures.

December 13, 2017

All pickups from TIG will stop on 21/12/2017 and will resume on 8/1/2018. Hence, last day of pickups is on 20/12/2017.

November 29, 2017

Christmas Deadline for Delivery

November 28, 2017

SAFE DROP (photo of the proof of delivery)

As we checked, we were able to confirm that the driver has made the delivery and captured an image of the exact location where the parcel was left. If you would like a copy of this image to assist you on locating the parcel, please contact Australia Post directly so they can provide it to you right away. Kindly contact them on their hotline at 131318 and provide your tracking number xxxxx. Unfortunately, we are unable to get the photo where the driver left the parcel as Australia Post requires the recipient to contact them, as part of their privacy policy to you and them. Thank you for understanding.

November 21, 2017

New process and templates for TIG returns:

Process: TIG Return (Arranging pick up)
Templates: TIG returns for replacement and TIG returns for refund

November 19, 2017

For all eBay notifications about the approved Free Returns under Change of Mind, please note in the Backend that buyer is returning item for refund under our 30 Day Change of Mind Policy. In this case, when AU warehouse staff receives the item, he will process refund based on our policy and not send a More to Pay template to the buyer.

November 16, 2017

Please check updated templates for TIG returns

November 07, 2017

NEW PASSWORD FOR AUSTPOST POD: CRAZY123

November 02, 2017

UNSUBSCRIBE IN EBAY OZ-AUCTION

If eBay customer asked to unsubscribe on our newsletter in oz-auction (example SNG-373-84242) Please log ebay username or email address to https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=880038709 and advise customer that it will take 24-48 hours for the modifications on their account to take effect

October 31, 2017

FREE RETURNS POLICY OF EBAY

A. From now on till 31/12/2017, for items purchase between 1/9/2017 and 31/12/2017(end date could be earlier as the offer ends by the end of Dec) if the customers have come back for a return (the reasons for return can be the item doesn’t fit; changed of mind; found a better price; just didn’t like it; ordered by mistake.

Please follow the steps below:

1)check the item weight and dimensions and see if it meets the eBay free return requirements(any item with maximum weight of 10 kg and total dimensions (length + width + height of the parcel) of 120cm)

2)If it doesn’t meet the free return requirements as stated above, just follow our current procedures; If it’s meeting the requirements, ask buyer to go to My eBay Purchase History from their desktop and click the ‘return this item’ option next to purchased item. Select a reason why they are returning the Eligible Item and follow the instructions. They will then receive an email in your My eBay Messages and registered email account prompting you to print your return label along with instructions on how to return your Eligible Item.

Terms & Conditions: https://pages2.ebay.com.au/free-returns

Sep 26, 2017

ALE-033S-02 and ALE-030C-02

If cx complains that the item doesn't seem to be blowing hot air, only cold, ask cx to change temperature setting. There is a 3-level switch; the first one is just fan and no heat; the second is 1650w and hot, the third one is 3000w and hottest.

Sep 24, 2017

NEW PASSWORD FOR AUSTPOST POD:

crazy3

Sep 14, 2017

New process for TIG returns

Please go to TIG Return (Arranging pick up)

New templates for TIG returns:

Sep 12, 2017

Fastway contact numbers for each depot:

Perth - 08 9360 9400
Adelaide - 08 8345 2300
Brisbane - 07 3868 1144
Toowoomba - 07 4634 1655
Canberra - 02 6260 1719
Wide Bay - 07 4151 6777
Mackay - 07 4952 4924
Newcastle - 02 4967 3944
Townsville - 07 4728 7399
Central Coast - 02 4388 2500
Melbourne - 03 9320 8100
Bendigo - 03 5443 0755
Sydney - 1300 3278 929

July 27, 2017

eBay Checkout Codes

For all those who are handling eBay Oz-Auction queue, please check the code's information at https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=162598629
The sheet provides the code, promo period and Terms and Conditions (T&C's)
Wendy will update this form from time to time, so if you have queries about the codes, please check the sheet first before asking Wendy if needed.

$20 off w/ code of THANKYOU20

Get $20 off using the code of THANKYOU20 at checkout page when you spend $100 or more on all categories. Limit of 1 transaction per person. This offer ends at 23.59 (AEST) on 10 Aug. 2017 (“Offer Period”). For FULL TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/thankyou

July 23, 2017

10% Off with code PLENTY has already expired at 23.59 (AEST) on 23 July 2017

T&C's: http://pages2.ebay.com.au/Buyer_coupons/plenty

July 20, 2017

SKU: HM-H03

For customers requesting parts for [HM-H03] Genki Hydraulic Exercise Rowing Machine, please provide first the updated manual in this link >> https://drive.google.com/file/d/0B2zSZOvyfymJdTF4WVNUSENIVUJGTElIY1BFaTB4OThqd0Fn/view?usp=sharing

June 29, 2017

Get 10% off using the code of COZZIE at checkout page when you spend $30 or more on selected categories. Full T&Cs available. This offer ends at 23.59 (AEST) on 12 Jul. 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/domestic?rmvSB=true

June 27, 2017

NEW PASSWORD FOR AUSTPOST POD:

crazy2

June 23, 2017

If you will receive complaint for items below:

TB80-SB

TB80-DM

TB80-DWN

TB80-SW

TB80-DW

There's no need to ask for proof, just provide return for refund instructions.

PS: Please do not offer replacement.

June 20, 2017

For HQB and GZDS items marked with courier International Registered Post but the tracking number only consists of 12-digit number like 555105132105, the correct courier is DPEX. The tracking website is https://www.dpex.com/Tools-And-Applications/Track-And-Trace

For template, please click here.

June 16, 2017

Get $20 off when you spend $100 or more. Two transactions per person, up to a maximum of 10 items per transaction. Full T&Cs available. This offer commences at 10.00 (AEST) on 16 June 2017 and ends at 23.59 (AEST) on 22 June 2017 (“Offer Period”). For TERMS and CONDITIONS, please see http://pages2.ebay.com.au/Buyer_coupons/count20

June 16, 2017

Australia Post Update

"DELIVERED VIA safe drop"

If there's no one home and courier concluded that there's a safe place in the premises for them to leave parcel, they will leave it there and take a photo as proof that it was delivered safely. If there's no safe place, they will leave a card as they would normally do - and take the parcel to a nearby post office for collection.

June 14, 2017

Please be informed that we have put all processing orders of these SKU's to "On hold", please DO NOT change the status of these "On hold" orders.

Affected SKU:

TB80-SB
TB80-DM
TB80-DWN
TB80-SW
TB80-DW

June 13, 2017

Extra 10% off eBay: Redemption code: CLAP10. This offer commences at 10.00 (AEST) on 12 June 2017 and ends at 23.59 (AEST) on 15 June 2017 (“Offer Period”).

TERMS AND CONDITIONS: http://pages2.ebay.com.au/Buyer_coupons/clap10

June 13, 2017

For SKU XJ-I-01 / PID: 1247

If customer reports missing parts #31, #7, #9, and #17, please inform cx that these parts are not missing. According to Stephen and Jenny, it has been assembled like the photo above, just refer to the listing photo, our item has come like this for couple of years and supplier did not update their manual. They simplified the design so those parts no longer exist.

SAMPLE TEMPLATE: After we have escalated the issue to our supplier, they have informed us that these parts are actually not missing. According to them, they have simplified the design of the product but failed to update the assembly manual. These parts no longer exist in the new design so there are no missing parts in your item. Please refer to the photos on our listing page or to the one attached on this email. The photo shows that these parts were already assembled as you received. Please disregard the manual when it comes to assembling these parts. Thank you!

June 1, 2017

Code C5OZ has expired. Orders with this code can be placed before 3:30pm today 1 of June 20% off the purchase price (excluding postage). Check with CODE of 'CRACKA20' at OZ- AUCTION ebay store. This offer commences at 16:00 (AEST) on 1 of June 2017 and ends at 23:59 (AEST) on 11 of June 2017 ("Offer Period"). For Terms and Conditions, please see (pages2.ebay.com.au/Buyer_coupons/cracka20)

May 24, 2017

For SKU SPSTL15001 / PID 57099

If the new tiller is not starting, as per Keyya, there maybe 2 problems:

1. The carburetor may be clogged. Suggest to cx unscrew the screws to check whether there's fuel or oil drip. If no oil or fuel drop out, we can confirm the problem of the carburetor. For the screws mentioned, pls refer to this picture; https://drive.google.com/file/d/0B1kKBDf8-oO2b1o1c1ZjRXp5SkE/view?usp=sharing

2. If the carburetor has no problem, then maybe cx adds too much or too less oil and the cultivator will start its automatic protection function. The oil should be about 550ML. If cx finds it quite difficult to empty the oil, suggest to cx to stop the automatic protection function. Normally it should look like this: https://drive.google.com/file/d/0B1kKBDf8-oO2YnB3R0x0bWN4LUk/view?usp=sharing To stop the automatic protection function, disconnect them like the picture: https://drive.google.com/file/d/0B1kKBDf8-oO2SHRJSVgzYWxfYVE/view?usp=sharing

May 04, 2017

5% off code of 'C5AUS' has already ended

It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).

May 02, 2017

For Resend Order which cx need to pay:

1. Whole Item Resend or Kitting part, please add Manual Payment after it has been created. Please select the Correct payment method.

For related process, please click here.

2. Spare Part Resend, please record the sales log here.

Mar 28, 2017

AUSTPOST POD NEW PASSWORD

crazy1

March 3, 2017

eBay change of mind case

Please stick with old procedure

Feb 23, 2017

10% Discount Code CAU10 was changed to C10AU

The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use C10AU upon check out.

Feb 08, 2017

For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

If buyer is asking how to remove the glue, please use this template:

How to remove the glue

Jan 30, 2017

Stock Issues

Jan 20, 2017

For customers asking if Crazysales and Oz-auction are the same company, please tell customer:

"Crazysales and Oz-auction are two different stores but we are under the same management."

Jan 20, 2017

For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu

Jan 20, 2017

Refund Issue

Jan 12, 2017

SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.

As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.

We can offer crazy points or partial refund as compensation.

If function is affected, return for replacement.

Record all issues and forward to Hazel so we can claim refund from Supplier.

Jan 09, 2017

SKU: SRB-50L / SRB-58L / SRB-68L

If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).

2016 & earlier

Difference between revisions of "TEAM DAILY UPDATES"

Revision as of 14:23, 25 March 2022

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@@ Line 8: / Line 8: @@
 '''[[2020]]'''<br>
 '''[[2019]]'''<br>
+'''[[2018]]'''<br>
-'''December 28, 2018'''
-SKU:
-KL-TS14<br/>
-KL-CT06<br/>
-KL-SD20<br/>
-and similar items<br/><br/>
-These items have protective film/layer, so if a buyer reported that the item is damaged, please ask first to remove the protective film/layer before offering compensation.
-[[File:WXWorkCapture_15459757116364(1).png]]
-'''November 16, 2018
-'''SKU: XY-008H''' - if customer thinks the item is faulty due to the lock being apart, please inform customer it is normal and to refer to the manual to set it up. customer should follow step number 4.
-[[File:Nts123.png]]
-[[File:Nts234.png]]
-[[File:Nts3.png]]
-[[File:Nts4.png]]
-'''November 13, 2018'''
-Selecting the correct reason when requesting in RMA:<br/>
-Please refer to [[RMA Reasons]]
-'''October 03, 2018'''
-*'''crazy38''' is the new AustPost POD password. Please update yours.
-'''September 27, 2018'''<br/>
-GLA-616AB, GLA-615AB, GLA-615AW, GLA-611B, GLA-611W
-Issue:       Divider is too big/long and will not fit in the basket<br/>
-Resolution:  Try to offer $30~$50 or maybe even more
-'''September 25, 2018'''<br/>
-. Please use this format when asking purchasers or developers about an item:
-'''Product inquiry for PID xxxx'''<br/>
-'''ebay id/order number: xxxxxx'''<br/>
-'''Question/Issue: xxxxxxxxx'''<br/>
-. Regarding rebuttals for asking proof, it should only be applied for Local (Vincent Fang) items unless purchaser or technical team insists to ask for proof. Agent should check the cheat sheet to decide if the item needs to be returned or not. As noted by TL Arthur, a memo will be served if he gets an escalation regarding the matter.
-'''September 06, 2018'''<br/>
-Correct refund amount for Change of Mind cases (excluding eBay):<br/>
-'''1. Not Free Shipping: '''<br/>
-'''Refund Amount = Total Amount - 20% - Postage'''
-[[File:Ref12345.png]]
-'''2. Free Shipping: '''<br/>
-'''Refund Amount = Item Price - 20% - Our Postage'''
-[[File:Ss1.png]]
-'''September 03, 2018'''<br/>
-'''SKU: HM-H02NEW ,  HM-H03 ,  HM-H06   '''
-If cx claims that screws are missing, please tell them all the said missing parts have been installed to the machine already. Cx only needs to follow a new manual to assemble.
-HM-H02NEW: https://drive.google.com/file/d/1cZuAk1LUxTBq7plSxrOgBWByYzU38CWY/view?usp=sharing <br>
-HM-H03: https://drive.google.com/file/d/1ijiwvCBvF7Hjvhz5b2zLPlplpFitBj56/view?usp=sharing<br>
-HM-H06: https://drive.google.com/file/d/1fPQ1OI4t_KsOpymmT4GWbcwkw9zqktog/view?usp=sharing<br>
-'''August 28, 2018'''<br/>
-'''Factory error in packaging SKU: DJA-HO1BL and DJA-HO1DB:'''<br/>
-It was discovered that the boxes labeled with DJA-HO1BL contain dark blue cases instead of light blue and the boxes with DJA-HO1DB labels contain light blue cases instead of dark blue.
-If the buyer reports the issue, ask for photos and offer up to $30 for them to keep the item. If the buyer wants replacement, provide the return procedures and advise warehouse technical staff Xiaodong about the issue for him to send the correct color and avoid repeating the same error.
-Please report every case to Bella Chen so we can ask for compensation from the factory.
-'''July 26, 2018'''<br/>
-When cancelling an order in eBay, always choose this reason > Buyer asked to cancel the order.
-'''July 12, 2018'''<br/>
-For faulty items supplied by '''Mills International Trading''', if a video is required, please send the template below:
-We apologise for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the video to this website streamable.com and provide us the 5-digit code so that we can see the video on our end. Just follow the steps on how to upload the video below:
-Simply grab your smartphone and follow these steps:<br/>
-- Go to https://streamable.com/ <br/>
-- Click 'Upload video'<br/>
-- You can then shoot a video / or upload one previously taken<br/>
-Whilst uploading, a link will appear on the screen with 4-5 digits at the end, for example streamable.com/123ab. Ensure you allow time for the video to upload fully.
-Kindly reply to this email with the 5-digit code and we will check the issue as soon as possible. Thank you for your help and cooperation.
-'''July 9, 2018'''<br/>
-'''For SKU: LCWH-420, if a customer complains about the smell, please reply with the following information:'''
-"We are sorry for the issue. According to the manufacturer, these heaters do produce some smell in the initial days of use. This smell will fade away based on where the heaters are installed and the air flow. It is recommended to keep the heater running in an open space such as garage or an Alfresco where there is plenty of fresh air flow.
-If the smell still does not fade away, please do not hesitate to let us know and we will request a replacement heater for you."
-'''July 3, 2018'''<br/>
-For faulty items supplied by Gaf Contral Sales, once you receive proof of issue from buyer, ask them to send compliance plate to:
-Vincent Fang Ausway Pacific Pty Ltd
-/5 Brear St, Springvale, VIC 3171, Australia
-Please ask buyer to indicate order ID in parcel.
-Then wait for Vincent Fang's consent to refund. No need to get back whole item.
-'''July 03, 2018'''<br/>
-*'''crazy37''' is the new AustPost POD password. Please update yours.
-'''June 29, 2018'''<br/>
-As of July 1, 2018, a new law for firearms regulations was put into effect. Only PID 15839 passed level two requirements and all other safes are only level for one.
-'''June 20, 2018'''<br/>
-"Due to COM policy has been updated recently, our team would like photos to make sure the product is in its original packaging (cause we had few used items back)." - DROPSHIPZONE SUPPLIER<br>
-:'''WHAT TO DO?''' For COM cases on items supplied by DROPSHIPZONE, rep should ask first for photos from the customer to prove that the product is still in its original packaging before forwarding the ticket to Ivy.
-'''June 20, 2018'''<br/>
-If going to sell parts(for customers with existing orders), please contact Vincent Fang for shipping quote(shipping from warehouse to customer).
-'''June 06, 2018'''<br/>
-For faulty items supplied by Gaf Contral Sales, once you receive proof of issue from buyer, ask them to send compliance plate to:
-Vincent Fang
-Ausway Pacific Pty Ltd
-/5 Brear St, Springvale, VIC 3171, Australia
-Then wait for Vincent Fang's consent to refund. No need to get back whole item.
-'''May 28, 2018'''<br/>
-Since eBay doesn't allow sellers to add any promotional code into the eBay icons and subtitles. The only way for customers to check if there is a discount can be applied to their order is through the link below: https://www.ozbargain.com.au/deals/ebay.com.au
-If our eBay customer has come back for a promotional code, please ask them to check this website for a valid discount code and also make sure that they check the T&Cs carefully.
-'''May 25, 2018'''<br/>
-'''ANS-KS'''
-Our products have OEKO-TEX standard
-We can show this cert to customers to confirm that the item has OEKO-TEX standard
-https://drive.google.com/file/d/16wb0sUAUBl46U_L3DdNkEumTw2DNMjuQ/view?usp=sharing
-'''May 24, 2018'''<br/>
-'''Edengrass Artificial Grass Synthetic Turf'''<br>
-Delivery Issue with TOLL IPEC:<br>
-For orders (last week) which show as delivered but customers claim that they did not receive the item, please check POD first. If the POD shows that the item was returned to our warehouse due to overweight issue, explain to to the customer that there was a system issue on the courier's end and ask them if they will be willing to wait so we can resend the item. If not, we can process full refund. If there is no available POD, forward the tracking number to Mira for checking.
- [[File:Regergegerg.png]]
-'''May 22, 2018'''
-SKU: BCF-07B<br/>
-Issue: leaking sticky liquid<br/>
-ask buyer to send:<br/>
-photo that will show the issue<br/>
-photo of data plate on the bottom of unit<br/>
-forward to suzy, then refund.
-'''May 22, 2018'''<br/>
-'''HM-2560'''
-here is the case,
-"when you ride it there is a bad noise from inside like the fly wheel is rubbing on something"
-as per Yvonne,
-.  Please take out the screws  from the plastic cover,  then open the plastic cover ;
-.  Chech the flywheel and  magnetic , if they are rubbing,  please adjust the pull cable, let  magnetic leave the flywheel,  then will be OK '
-Please refer to the photo below
-https://prnt.sc/jkydro
-https://prnt.sc/jlhzt7
-https://prnt.sc/jli02s
-'''May 21, 2018'''<br/>
-'''Unsubscribe Issues:'''
-To unsubscribe customer's email from our newsletters/promotions, add the email address to https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers and send the email address to '''Chara Xu'''. If the customer does not want to receive our newsletters/marketing emails at all and requests to be removed from our mailing list, send the email address to '''Isabelle Li''' so she can add it to our '''blacklist''' or '''block list'''.
-'''May 04, 2018'''<br/>
-*Mandatory Note Format (Backend Log):<br/>
-:'''Complaint/Inquiry Source:''' (Ebay Messaging, Outbound or Inbound Call, Chat with Chat ID, Email with EmailID, Facebook, Resolution Center, etc....)<br/>
-:'''Issue:''' Delivery Inquiry<br/>
-:'''Resolution/Recommendation:''' provided delivery details<br/>
-'''May 02, 2018'''<br/>
-Change of Mind (Local Items): '''UPDATED'''
-*Follow standard procedures for '''JHS8 aircons''' (return to Crazysales Warehouse).
-*For items supplied by '''Princess Trade''', will need to ask supplier for return procedures. Pass to Julia.
-*Take note that goods are eligible for the 30 Day Change of Mind policy provided that they are in as new, resalable condition and original packaging.
-'''April 9, 2018'''<br/>
-Listing error for '''SKU: mia-02'''
-*Previously, the item was listed with '''12V''' but the actual item is in '''24V'''. The listing was fixed after the issue has been reported to purchasing team. For all those who ordered the item during the time when the item was listed with 12V, buyers can return the item for refund due to listing error (return postage at our cost). You can confirm if the order is affected by the error by checking the item title on the order in the backend. See image below:
- [[File:Mia-02.png]]
-'''April 4, 2018'''<br/>
-To verify PayPal payment, please use login details below:<br/>
-*https://www.paypal.com/au/webapps/mpp/merchant<br/>
-*Login: crazysales<br/>
-*Password: '''2AaarmUQ<br/>
-'''April 4, 2018'''<br/>
-Credit card data has grown in significance because of the proliferation of online and mobile purchases that can now be made. Consumers don’t like it when their data gets stolen, it’s a matter of trust. And merchants need to deliver that trust to you, their customers. This point has recently been emphasized with the recent security breaches at Sony and Sega.<br/>
-Swedish internet visionary and CEO of Mindpark, Joakim Jardenberg, says we live in a world where trust, penetration and volume are everything.<br/>
-And this is where Adyen comes in. Adyen is a mobile payment solutions company, managing the new international payment complexity and PCI Compliance for merchants that accompanies how we purchase and pay today. With Adyen, merchants can focus on expanding their global reach by giving customers more options for online and mobile payments and keeping their credit card data safe.<br/>
-Founded in Amsterdam and operating across six continents from both Amsterdam and Boston, the financially sound start-up is proving that first generation banks like Chase and Royal Bank of Scotland (RBS) cannot deliver aglobal payments platform that performs to meet the diverse payment needs of today’s global e-commerce market.<br/>
-Adyen, despite being led by a tenured team of banking and finance gurus from Royal Bank of Scotland (RBS), Bibit, and Rabobank, doesn't like to call itself a payments company, but rather a tech company that specializes in global payments. Driving their developers to stay one step ahead on the technology front, Adyen constantly focuses on innovation, which they believe their larger counterparts can not do.<br/>
-With Adyen, the look and feel of the payment page is from the merchant’s perspective. You don’t click to pay and then see a third-party page appear. One click payment – giving peace of mind to both the merchant for PCI Compliance and the consumer who trusts the merchant and the brand. But more than that, Adyen has the potential to follow the merchant across their sales channels, devices and geographies with an optimized solution for all channels, not just mobile or online.<br/>
-What is PCI Compliance?<br/>
-The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that accept credit card payments. If your company intends to accept card payment, and store, process and transmit cardholder data, you need to host your data securely with a PCI compliant hosting provider.<br/>
-'''April 3, 2018'''<br/>
-*Austpost POD<br/>
-*username: u4555<br/>
-*new password: crazy12345<br/>
-'''March 8, 2018'''<br/>
-*Toll Ipec's new digital platform: https://www.mytoll.com/ <br/>
-*Login email: help@openfreight.com.au <br/>
-*Password   : Tig2111!
-*'''crazy36''' is the new AustPost POD password. Please update yours.
-'''Feruary 05, 2018'''<br/>
-*'''PICK UP REQUEST (ORDER ID: XXXXXXXX)''' should be used as the email subject for requesting pickup with TIG. Please change XXXXXXXX with the correct Order ID.<br/>
-*'''crazy35''' is the new AustPost POD password. Please update yours.
-'''January 25, 2018'''
-*For eBay items, from now on we won't accept drop-off returns to our warehouse.
-'''January 24, 2018'''
-*For HA-01R / HA-01S / HA-01B, we just need proof and no need to return this item back to us. There is a known issue that this product does not rotate.
-'''January 09, 2018'''
-*For TIG pickups, if TIG cannot contact buyer at the contact number provided on file, please ask the buyer to contact TIG on 1300 005 545 to book a pickup schedule.
 '''December 21, 2017'''