Difference between revisions of "CASES UPDATES"

Revision as of 12:50, 19 March 2022

LEAVE/CHANGE-OFF UPDATES

• Paulo Ombao is on change off March 21 2022 (Jian will cover)

• Jian Abelardo is on change off March 20, 2022 (Paulo O will cover)

• Paulo Ombao is on leave from March 23-March 25 2022.

• Ben is on sick leave from March 13, 2022, until further notice. (Shaira will be on CKM queue as Ben's reliever as of the moment)

• TL Gel is on leave from March 6-March 9 2022.

• Jian Abelarod is on leave from February 25-26 and March 1, 2022.

• Paulo Ombao is on leave from January 14 to January 15, 2022.

• Jian Abelardo is on sick leave January 4-6, 2022.

• Anthony Trinidad is on leave from January 4 to January 6, 2022.

• Rose Yusores will report on 01/01/2022.

• Ben Galvez will report on 01/01/2022.

• Verlyn Ann Cruz will report on 01/01/2022.

• Paulo Ombao will report on 01/01/2022 (tentative, if queueing)

• Jian Abelardo will report on 12/25/2021.

• Paulo Ombao will report on 12/25/2021.

• Marc Redin De Vera will report on 01/01/2022.

• Verlyn Ann Cruz will report on 12/25/2021.

• Tin Palisoc will report on 12/25/2021.

• Rose Yusores will report on 12/25/2021.

• Cristina Palisoc is on Change off (12/27/21) will report on 12/28/2021.

• Ben Galvez is on leave December 23, 28, and 29 2021.

NEW! ♥♥♥ DAILY LINKS♥♥♥

OTHER UPDATES

• TEAM DAILY UPDATES
  
• VOICE UPDATES
  
• TIER 1 AU UPDATES
  
• SYSTEM EVENTS TEAM SCHED/UPDATES
  
• LOSS CASE TEAM UPDATES (AU)
  

***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***

SUPERBROWSER

12/31/21 START OF IMPLEMENTATION

THIS WILL BE USED IN THE FOLLOWING STORES

***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***

***CASES TEAM BREAK SCHEDULE***

***CASES TEAM SCHEDULE***

***STORE ACCOUNTABILITY***

NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer

NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform