Difference between revisions of "CASES UPDATES"
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[[File:Requestoff.png|100px|link=https://docs.google.com/forms/d/e/1FAIpQLSdhG_5MPxV48_Guj8cUxJzUxmr_oLiPw2zTOLxwZLjNystNdQ/viewform]] [[File:login.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSd5O8kPsR4M4sAmDOdX30VGFYKjdWMTQQY56ue7Lfjd7Oi-Fw/viewform]] [[File:Faultytracker.png|200px|link=https://docs.google.com/spreadsheets/d/1MgFl4nf5Q7yQ11KiJIXVfqvpRCUy3pjFMFD9RJsj8b4/edit#gid=]] | [[File:Requestoff.png|100px|link=https://docs.google.com/forms/d/e/1FAIpQLSdhG_5MPxV48_Guj8cUxJzUxmr_oLiPw2zTOLxwZLjNystNdQ/viewform]] [[File:login.png|200px|link=https://docs.google.com/forms/d/e/1FAIpQLSd5O8kPsR4M4sAmDOdX30VGFYKjdWMTQQY56ue7Lfjd7Oi-Fw/viewform]] [[File:Faultytracker.png|200px|link=https://docs.google.com/spreadsheets/d/1MgFl4nf5Q7yQ11KiJIXVfqvpRCUy3pjFMFD9RJsj8b4/edit#gid=]] | ||
| + | |||
| + | ===OTHER UPDATES=== | ||
| + | |||
| + | *'''[[TEAM DAILY UPDATES]]'''<br> | ||
| + | *'''[[VOICE UPDATES]]'''<br> | ||
| + | *'''[[TIER 1 UPDATES - eBay/CS/VFang Email/Chat]]'''<br> | ||
| + | *'''[[SYSTEM EVENTS (AU) TEAM UPDATES]]'''<br> | ||
| + | *'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br> | ||
Revision as of 22:17, 31 March 2021
NEW! ♥♥♥ DAILY LINKS♥♥♥
OTHER UPDATES
- TEAM DAILY UPDATES
- VOICE UPDATES
- TIER 1 UPDATES - eBay/CS/VFang Email/Chat
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
***CASES TEAM SCHEDULE***
***STORE ACCOUNTABILITY***
***REQUEST POC***
NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:
DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer
***DEFECT TRACKING***
----------------------------------------------------------Previous Score-----------------------------------------------------------
------------------------------------------------------------Current Score-------------------------------------------------------------
Updated March 05, 2021
NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina
***ESCALATION FORM***
https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform
