Difference between revisions of "How to process a refund"
From crazysales
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1. Input the order number in the '''Order ID''' field.<br/> | 1. Input the order number in the '''Order ID''' field.<br/> | ||
[[File:refundwiki1.png]] | [[File:refundwiki1.png]] | ||
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| + | 2. On the order details, click on the '''Add Refund Request'''<br/> | ||
| + | [[File:refundwiki2.png]] | ||
| + | |||
| + | 3. Process the refund by:<br/> | ||
| + | |||
| + | *Tick the SKU box<br/> | ||
| + | *Input refund amount<br/> | ||
| + | *Select Reason ('''NOTE''': Select correct reason. '''Faulty''' may show '''Part Refund''' or '''Full Refund''')<br/> | ||
| + | *Input Ticket ID | ||
| + | *Under '''Refund to''' field, choose correct payment method<br/> | ||
| + | *Under '''Account''' field, input the Paypal email address<br/> | ||
| + | *Click on '''Submit this Refund Request'''<br/> | ||
| + | [[File:refundwiki3.png]] | ||
Latest revision as of 16:14, 8 November 2017
We will not process a refund unless supplier (Vicky Wei) instructs us to do so.
To process a refund:
1. Input the order number in the Order ID field.
2. On the order details, click on the Add Refund Request
3. Process the refund by:
- Tick the SKU box
- Input refund amount
- Select Reason (NOTE: Select correct reason. Faulty may show Part Refund or Full Refund)
- Input Ticket ID
- Under Refund to field, choose correct payment method
- Under Account field, input the Paypal email address
- Click on Submit this Refund Request
