Difference between revisions of "How to process a refund"
From crazysales
| Line 15: | Line 15: | ||
*Input Ticket ID | *Input Ticket ID | ||
*Under '''Refund to''' field, choose correct payment method<br/> | *Under '''Refund to''' field, choose correct payment method<br/> | ||
| − | *Under '''Account'''field, input the Paypal email address<br/> | + | *Under '''Account''' field, input the Paypal email address<br/> |
[[File:refundwiki3.png]] | [[File:refundwiki3.png]] | ||
Revision as of 16:13, 8 November 2017
We will not process a refund unless supplier (Vicky Wei) instructs us to do so.
To process a refund:
1. Input the order number in the Order ID field.
2. On the order details, click on the Add Refund Request
3. Process the refund by:
- Tick the SKU box
- Input refund amount
- Select Reason (NOTE: Select correct reason. Faulty may show Part Refund or Full Refund)
- Input Ticket ID
- Under Refund to field, choose correct payment method
- Under Account field, input the Paypal email address
