Difference between revisions of "New Process"
From crazysales
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| − | Please follow these procedures for: | + | <span style="color:#FF0000">'''Warning!'''</span> Please follow these procedures for: |
| − | + | * Returning a '''wrong item sent''' (<span style="color:#FF0000">with Lucy/Sylvia's approval only</span>)<br/> | |
| − | + | * Returning an item due to '''Change of Mind'''.<br/> | |
| − | + | ||
| + | |||
| + | ----------------------------------- | ||
| + | |||
| + | |||
| + | |||
| + | '''Procedures:''' | ||
| + | |||
| + | '''1.''' Ask the customer to send the item back to the address below: | ||
| + | |||
| + | :Unit 73 Interlink Way West,<br/> | ||
| + | :1006914 Bardon Business Park,<br/> | ||
| + | :Leicester, Leicestershire<br/> | ||
| + | :LE67 1LD, UK<br/> | ||
| + | :(Dispatch Order xxxxxxxxxx)<br/> | ||
| + | |||
| + | ::'''IMPORTANT NOTE:''' Please do not forget to indicate the dispatch order number as it will be used by WINIT to determine parcel.<br/> | ||
| + | |||
| + | '''2.''' Ask the buyer to get back and provide return tracking details which are the '''Courier company''' and '''Tracking number'''.<br/> | ||
| + | |||
| + | '''3.''' Once the return tracking details are provided, record the information on the '''Backend''' and on '''Returns''' record at [https://docs.google.com/spreadsheets/d/1aZH6brNNUYKfLV0C3MK3BrzURk5ig2vJumle-eE3Y1M/edit#gid=1486526391 '''EBAY UK resend/refund/return google sheet'''].<br/> | ||
| + | |||
| + | '''4.''' Process '''refund/replacement''' only when the tracking details show as '''delivered''' or when it is marked as received at '''Returns''' record in the google sheet.<br/> | ||
| + | |||
| + | '''5.''' Make sure also to '''cancel the transaction via eBay''' if the buyer is returning item for '''refund''':<br/> | ||
| + | :'''a.''' Returning a wrong item sent for refund:<br/> | ||
| + | ::* Go to [http://res.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute&guest=1&DisputeReason=2&guest=1 '''Cancel a transaction'''] and select '''Buyer is returning item for a refund''' as reason.<br/> | ||
| + | :'''b.''' Returning an item due to Change of Mind:<br/> | ||
| + | ::* Go to [http://res.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute&guest=1&DisputeReason=2&guest=1 '''Cancel a transaction'''] and select '''Buyer purchased item by mistake or changed mind''' as reason.<br/> | ||
| + | |||
| + | '''6.''' If unable to cancel the transaction due to a certain reason, make sure to record the order in '''FVF''' records at [https://docs.google.com/spreadsheets/d/1aZH6brNNUYKfLV0C3MK3BrzURk5ig2vJumle-eE3Y1M/edit#gid=906261244 '''EBAY UK resend/refund/return google sheet''']. | ||
| + | |||
| + | |||
| + | |||
| + | ------------------ | ||
Latest revision as of 09:12, 26 April 2017
Warning! Please follow these procedures for:
- Returning a wrong item sent (with Lucy/Sylvia's approval only)
- Returning an item due to Change of Mind.
Procedures:
1. Ask the customer to send the item back to the address below:
- Unit 73 Interlink Way West,
- 1006914 Bardon Business Park,
- Leicester, Leicestershire
- LE67 1LD, UK
- (Dispatch Order xxxxxxxxxx)
- IMPORTANT NOTE: Please do not forget to indicate the dispatch order number as it will be used by WINIT to determine parcel.
- IMPORTANT NOTE: Please do not forget to indicate the dispatch order number as it will be used by WINIT to determine parcel.
2. Ask the buyer to get back and provide return tracking details which are the Courier company and Tracking number.
3. Once the return tracking details are provided, record the information on the Backend and on Returns record at EBAY UK resend/refund/return google sheet.
4. Process refund/replacement only when the tracking details show as delivered or when it is marked as received at Returns record in the google sheet.
5. Make sure also to cancel the transaction via eBay if the buyer is returning item for refund:
- a. Returning a wrong item sent for refund:
- Go to Cancel a transaction and select Buyer is returning item for a refund as reason.
- Go to Cancel a transaction and select Buyer is returning item for a refund as reason.
- b. Returning an item due to Change of Mind:
- Go to Cancel a transaction and select Buyer purchased item by mistake or changed mind as reason.
- Go to Cancel a transaction and select Buyer purchased item by mistake or changed mind as reason.
6. If unable to cancel the transaction due to a certain reason, make sure to record the order in FVF records at EBAY UK resend/refund/return google sheet.
