Difference between revisions of "UK Templates"
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| − | ''' | + | '''♦ Case 1. Return due to Change of Mind Template''' |
| − | + | We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original packaging and send it to the address below. Once the item is received and checked, we will issue you a full price refund. Thank you for understanding. | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | RMA No. <span style="color:#FF0000">XXXXRMANUMBERXXXXX</span> | |
| − | + | PO BOX 10363 | |
| − | + | Coalville Leicestershire | |
| − | + | LE67 0EJ | |
| − | + | United Kingdom | |
| − | + | OR | |
| − | + | RMA No. <span style="color:#FF0000">XXXXRMANUMBERXXXXX</span> | |
| − | + | C/O Unit 73 Interlink Way West | |
| − | + | Bardon Business Park | |
| − | + | Bardon Leicestershire | |
| − | + | LE67 0EJ | |
| − | + | United Kingdom | |
| − | + | Please download the form using the following link, print and place it inside the package: | |
| − | + | drive.google.com/file/d/0ByF6iq0GfRycX1l4Tkc5N2xFTVU/view?usp=sharing <span style="color:#FF0000">(sample link only)</span> | |
| − | + | ||
| − | + | We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item has been delivered to our warehouse and let us know about it so that we can give you the full refund immediately. Thank you. | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | If you have questions and other concerns, please do not hesitate to message us back. Thank you and may you enjoy the rest of your day. | |
| Line 60: | Line 54: | ||
'''IMPORTANT NOTES:''' | '''IMPORTANT NOTES:''' | ||
| − | + | 1. Change '''"RMA No."''' and the '''link'''. | |
| − | + | 2. Choose only 1 address based on product size/weight | |
| − | + | 3. Buyer will shoulder the return postage cost. | |
| − | + | 4. Edit template accordingly. | |
| Line 71: | Line 65: | ||
'''♦ Case 2. Return due to Seller Error''' | '''♦ Case 2. Return due to Seller Error''' | ||
| − | + | '''Possible Reasons of Return:''' | |
| − | + | 1. Listing Error or Not as Described | |
| − | + | 2. Warehouse Error (such as Wrong or Extra item sent) | |
| − | + | 3. System Error | |
---- | ---- | ||
| − | + | '''Sample Template for Return:''' | |
| − | + | We apologize for the mix up delivery that happened. We will perform a review on our delivery system and make sure that this occurrence will not happen again. | |
| − | + | In this case, we have organized with our courier (YODEL) to pick-up the item from you tomorrow between 8 am - 6 pm. The return address is: | |
| − | + | 1065061 Return | |
| − | + | C/O Unit 73 Interlink Way West | |
| − | + | Bardon Business Park | |
| − | + | Bardon Leicestershire | |
| − | + | LE67 0EJ | |
| − | + | Kindly print out the two forms in the links below as you will need this for the collection. Thank you. | |
| − | + | Link 1: drive.google.com/file/d/0ByF6iq0GfRycb2ZvcFZrR3d1RkU/view?usp=sharing <span style="color:#FF0000">(sample link only)</span> | |
| − | + | Link 2: drive.google.com/file/d/0ByF6iq0GfRycbUtCQTI5SVB0SmM/view?usp=sharing <span style="color:#FF0000">(sample link only)</span> | |
| − | + | OPTIONAL) After your parcel has been received, please allow up to 2 working days for your refund/replacement to be processed. | |
| − | + | Should you need further assistance, please feel free to message us back. May you have a wonderful day. | |
| Line 106: | Line 100: | ||
---- | ---- | ||
| − | + | '''IMPORTANT NOTES:''' | |
| − | + | 1. Change the '''day and time of pick-up'''. | |
| − | + | 2. Change the '''courier'''. | |
| − | + | 3. Change the '''links'''. | |
| − | + | 4. Optional: Specify '''Refund or Replacement'''. | |
| − | + | 5. Edit template accordingly. | |
---- | ---- | ||
Revision as of 10:21, 5 July 2016
Templates for Returns/Replacement
- UK Return 1 "MostWanted"
- UK Return 2 "Bestmart"
- UK Return 3 "Bestsaver"
Other Templates
eBay UK Mostwantedonline Return
♦ Case 1. Return due to Change of Mind Template
We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original packaging and send it to the address below. Once the item is received and checked, we will issue you a full price refund. Thank you for understanding.
RMA No. XXXXRMANUMBERXXXXX PO BOX 10363 Coalville Leicestershire LE67 0EJ United Kingdom
OR
RMA No. XXXXRMANUMBERXXXXX C/O Unit 73 Interlink Way West Bardon Business Park Bardon Leicestershire LE67 0EJ United Kingdom
Please download the form using the following link, print and place it inside the package: drive.google.com/file/d/0ByF6iq0GfRycX1l4Tkc5N2xFTVU/view?usp=sharing (sample link only)
We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item has been delivered to our warehouse and let us know about it so that we can give you the full refund immediately. Thank you.
If you have questions and other concerns, please do not hesitate to message us back. Thank you and may you enjoy the rest of your day.
IMPORTANT NOTES: 1. Change "RMA No." and the link. 2. Choose only 1 address based on product size/weight 3. Buyer will shoulder the return postage cost. 4. Edit template accordingly.
♦ Case 2. Return due to Seller Error
Possible Reasons of Return:
1. Listing Error or Not as Described 2. Warehouse Error (such as Wrong or Extra item sent) 3. System Error
Sample Template for Return:
We apologize for the mix up delivery that happened. We will perform a review on our delivery system and make sure that this occurrence will not happen again.
In this case, we have organized with our courier (YODEL) to pick-up the item from you tomorrow between 8 am - 6 pm. The return address is:
1065061 Return C/O Unit 73 Interlink Way West Bardon Business Park Bardon Leicestershire LE67 0EJ
Kindly print out the two forms in the links below as you will need this for the collection. Thank you.
Link 1: drive.google.com/file/d/0ByF6iq0GfRycb2ZvcFZrR3d1RkU/view?usp=sharing (sample link only) Link 2: drive.google.com/file/d/0ByF6iq0GfRycbUtCQTI5SVB0SmM/view?usp=sharing (sample link only)
OPTIONAL) After your parcel has been received, please allow up to 2 working days for your refund/replacement to be processed.
Should you need further assistance, please feel free to message us back. May you have a wonderful day.
IMPORTANT NOTES: 1. Change the day and time of pick-up. 2. Change the courier. 3. Change the links. 4. Optional: Specify Refund or Replacement. 5. Edit template accordingly.
Editor/s:
Willy Balanoyos; Kina Balein
