|
|
| (6 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| | | | |
| − | '''1. Order Status | + | '''[[How to find Catch order in the backend?]]'''<br> |
| − | :- provide order status based from our backend<br>
| + | |
| − | :- same process with Crazysales<br>
| + | |
| | | | |
| − | '''2. Cancel Order | + | '''[[Catch Order Status]]'''<br> |
| − | :- same process with Crazysales<br>
| + | |
| − | :- can only cancel pending or paid order which are neither yet label printed nor sent<br>
| + | |
| − | :- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers<br>
| + | |
| | | | |
| − | '''3. Tracking info | + | '''[[Catch Cancel Order]]'''<br> |
| − | :- same process with Crazysales
| + | |
| − | :- check details at the backend and use templates from Crazysales
| + | |
| | | | |
| − | '''4. Change Of Mind | + | '''[[Catch Tracking Info]]'''<br> |
| − | :- same process with Crazysales
| + | |
| − | :- follow the policy
| + | |
| − | :- return fees must be shouldered by the buyer
| + | |
| − | :- refunds will be item price only via original mode of payment (money not points)
| + | |
| | | | |
| − | '''5. Not as described cases | + | '''[[Catch Change of Mind]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''6. Missing parts | + | '''[[Catch Not as Described cases]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''7. DOA/Damage cases | + | '''[[Catch Missing Parts]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''8. Faulty cases | + | '''[[Catch Wrong Item]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''9. Returns | + | '''[[Catch DOA/Damaged]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''10. More to pay | + | '''[[Catch Faulty]]'''<br> |
| − | :- same process with Crazysales
| + | |
| | | | |
| − | '''11. Refunds | + | '''[[Catch Returns]]'''<br> |
| − | :- same process with Crazysales but refund via Catch Account only
| + | |
| | + | '''[[Catch More to pay]]'''<br> |
| | + | |
| | + | '''[[Catch Refund]]'''<br> |
| | + | |
| | + | '''[[Catch Repayment Procedures]]'''<br> |
| | + | |
| | + | '''[[Catch Redelivery Procedure ]]'''<br> |
