Difference between revisions of "CASES UPDATES"

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(→‎LEAVE/CHANGE-OFF UPDATES)
 
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'''***CASES TEAM SCHEDULE NEW***''' Starting May 17,2022
 
  
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[[File:Cases.PNG]]
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'''Updated Schedule / Tasks'''<br>
  
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[[File:Schedteamgel.jpg|800px|]]
  
  
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'''***CASES TEAM SCHEDULE NEW***''' Starting April 4,2022
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'''June 28, 2022'''<br>
  
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[[File:New sched cases.png]]
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'''***NEW EBAY STORES***''' (Dropship items)
  
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'''OZ-TOPONLINE (Au)'''[[File:OZ.jpg]]<br>
  
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'''***STORE ACCOUNTABILITY***'''
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'''HOMEDEPOTOUTLET1 (HK)'''[[File:Hk.jpg]]<br>
  
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'''ALL messaging and cases are handled by TIER 2'''
  
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[[File:Tier 2 task.png]]
 
  
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'''***CASES TASKING***'''
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'''***UK EBAY STORES***'''
  
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'''HomePlaza Online'''[[File:Hp o.jpg]]<br>
  
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[[File:Task.PNG]]
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'''UKOutletOnline'''[[File:Uk o.jpg]]<br>
  
  
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'''***UK EBAY STORES COURIERS***'''
  
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'''***CASES TEAM BREAK SCHEDULE***'''
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Hermes<br>  https://www.evri.com/
  
  
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[[File:Break.png]]
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Yodel<br>  https://www.yodel.co.uk/track
  
  
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''===
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Royal Mail<br> https://www.royalmail.com/
  
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:::::*Rosalyn Carullo Change off on June 3. Will report on June 6
 
  
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:::::*Renz Cruz Change off on June 3. Will report on June 5
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'''Additional Tracking Site for UK courier for tracking information references''' https://www.17track.net/en <br>
  
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:::::*Dennis Dela Pena Change off on May 27. Will report on May 30
 
  
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:::::*Crisha Oblenida is off on May 27. Will report on May 29
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Information that is not available on the tracking website or any delivery concerns, course it with '''Kevin Huang or Sandy Deng'''<br>
  
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:::::*Crisha Oblenida Change off. Will report on May 6, change off on May 8
 
  
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:::::*Marc De Vera is on leave from March 28-March 29 and March 31, 2022.
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The normal delivery time frame depends on the courier and is available via eBay listing<br> [[File:Uk.png]]
  
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:::::*Paulo Ombao is on change off March 21, 2022 (Jian will cover)
 
  
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:::::*Jian Abelardo is on change off March 20, 2022 (Paulo O will cover)
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Our dispatch is 1-3 working days<br> 
  
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:::::*Paulo Ombao is on leave from March 23-March 25 2022.
 
  
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:::::*Ben is on sick leave from March 13, 2022, until further notice. (Shaira will be on CKM queue as Ben's reliever as of the moment)
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Delays might happen during holidays and weekends<br> 
  
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:::::*TL Gel is on leave from March 6-March 9 2022.
 
  
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:::::*Jian Abelarod is on leave from February 25-26 and March 1, 2022.
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'''***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***'''
  
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:::::*Paulo Ombao is on leave from January 14 to January 15, 2022.
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'''3PL Warehouse'''<br> 
  
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:::::*Jian Abelardo is on sick leave from January 4-6, 2022.
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ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU<br> 
  
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:::::*Anthony Trinidad is on leave from January 4 to January 6, 2022.
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CONTACT PERSON：Hiro （JJC1) <br> 
  
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:::::*Rose Yusores will report on 01/01/2022.
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MOBILE NUMBER: 07450969727<br> 
  
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:::::*Ben Galvez will report on 01/01/2022.
 
  
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:::::*Verlyn Ann Cruz will report on 01/01/2022.
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'''PS'''!!! The contact numbers can only be provided to buyers for returns / change of mind purposes<br> 
  
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:::::*Paulo Ombao will report on 01/01/2022 (tentative, if queueing)
 
  
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:::::*Jian Abelardo will report on 12/25/2021.
 
  
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:::::*Paulo Ombao will report on 12/25/2021.
 
  
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:::::*Marc Redin De Vera will report on 01/01/2022.
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'''***CASES TEAM SCHEDULE NEW***''' Starting July 06,2022
  
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:::::*Verlyn Ann Cruz will report on 12/25/2021.
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[[File:July 6.PNG]]
  
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:::::*Tin Palisoc will report on 12/25/2021.
 
  
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:::::*Rose Yusores will report on 12/25/2021.
 
  
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:::::*Cristina Palisoc is on Change off (12/27/21) will report on 12/28/2021.
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'''***CASES TEAM SCHEDULE NEW***''' Starting May 17,2022
  
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:::::*Ben Galvez is on leave December 23, 28, and 29 2021.
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[[File:Cases.PNG]]
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 +
 
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'''***CASES TEAM SCHEDULE NEW***''' Starting April 4,2022
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[[File:New sched cases.png]]
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'''***STORE ACCOUNTABILITY***'''
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[[File:Tier 2 task.png]]
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'''***CASES TASKING***'''
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[[File:Task.PNG]]
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'''***CASES TEAM BREAK SCHEDULE***'''
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[[File:Break.png]]
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''===
  
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:::::*Paulo Ombao on leave January 11-14, 2023
  
  

Latest revision as of 13:06, 14 November 2023

Updated Schedule / Tasks

Schedteamgel.jpg


June 28, 2022

***NEW EBAY STORES*** (Dropship items)

OZ-TOPONLINE (Au)OZ.jpg

HOMEDEPOTOUTLET1 (HK)Hk.jpg

ALL messaging and cases are handled by TIER 2


***UK EBAY STORES***

HomePlaza OnlineHp o.jpg

UKOutletOnlineUk o.jpg


***UK EBAY STORES COURIERS***

Hermes
https://www.evri.com/


Yodel
https://www.yodel.co.uk/track


Royal Mail
https://www.royalmail.com/


Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en


Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng


The normal delivery time frame depends on the courier and is available via eBay listing
Uk.png


Our dispatch is 1-3 working days


Delays might happen during holidays and weekends


***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***

3PL Warehouse

ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU

CONTACT PERSON：Hiro （JJC1)

MOBILE NUMBER: 07450969727


PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes



***CASES TEAM SCHEDULE NEW*** Starting July 06,2022

July 6.PNG


***CASES TEAM SCHEDULE NEW*** Starting May 17,2022

Cases.PNG


***CASES TEAM SCHEDULE NEW*** Starting April 4,2022

New sched cases.png


***STORE ACCOUNTABILITY***


Tier 2 task.png

***CASES TASKING***


Task.PNG


***CASES TEAM BREAK SCHEDULE***


Break.png


LEAVE/CHANGE-OFF UPDATES[edit]

  • Paulo Ombao on leave January 11-14, 2023


Covid.png 123warning.png


NEW! ♥♥♥ DAILY LINKS♥♥♥

Requestoff.png Login.png Faultytracker.png Fbrequest.png

OTHER UPDATES[edit]


***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***


SUPERBROWSER


Superbrowser logo.png


12/31/21 START OF IMPLEMENTATION


THIS WILL BE USED IN THE FOLLOWING STORES[edit]

SUPER.png


***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***


Instructions 1.png


Instructions 2.png


Instructions 3.png


Instructions 4.png


Instructions 5.png


Instructions 6.png


Instructions 7.png


Instructions 8.png



***CASES TEAM BREAK SCHEDULE***


Break.png


***CASES TEAM SCHEDULE***


New sched.png


***STORE ACCOUNTABILITY***


New sched 1.png


NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer


Ebay risk level.png

WXWorkCapture 16381459378073.png


NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform

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