Difference between revisions of "CASES UPDATES"

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(→‎LEAVE/CHANGE-OFF UPDATES)
 
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'''***CASES TEAM SCHEDULE NEW***''' Starting April 4,2022
 
  
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[[File:New sched cases.png]]
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'''Updated Schedule / Tasks'''<br>
  
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[[File:Schedteamgel.jpg|800px|]]
  
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'''***STORE ACCOUNTABILITY***'''
 
  
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'''June 28, 2022'''<br>
  
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[[File:Tier 2 task.png]]
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'''***NEW EBAY STORES***''' (Dropship items)
  
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'''***CASES TASKING***'''
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'''OZ-TOPONLINE (Au)'''[[File:OZ.jpg]]<br>
  
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'''HOMEDEPOTOUTLET1 (HK)'''[[File:Hk.jpg]]<br>
  
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[[File:Task.PNG]]
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'''ALL messaging and cases are handled by TIER 2'''
  
  
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'''***UK EBAY STORES***'''
  
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'''***CASES TEAM BREAK SCHEDULE***'''
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'''HomePlaza Online'''[[File:Hp o.jpg]]<br>
  
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'''UKOutletOnline'''[[File:Uk o.jpg]]<br>
  
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[[File:Break.png]]
 
  
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'''***UK EBAY STORES COURIERS***'''
  
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''===
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Hermes<br> https://www.evri.com/
  
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:::::*Crisha Oblenida Change off. Will report on May 6, change off on May 8
 
  
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:::::*Marc De Vera is on leave from March 28-March 29 and March 31, 2022.
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Yodel<br>  https://www.yodel.co.uk/track
  
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:::::*Paulo Ombao is on change off March 21, 2022 (Jian will cover)
 
  
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:::::*Jian Abelardo is on change off March 20, 2022 (Paulo O will cover)
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Royal Mail<br>  https://www.royalmail.com/
  
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:::::*Paulo Ombao is on leave from March 23-March 25 2022.
 
  
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:::::*Ben is on sick leave from March 13, 2022, until further notice. (Shaira will be on CKM queue as Ben's reliever as of the moment)
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'''Additional Tracking Site for UK courier for tracking information references''' https://www.17track.net/en <br>
  
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:::::*TL Gel is on leave from March 6-March 9 2022.
 
  
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:::::*Jian Abelarod is on leave from February 25-26 and March 1, 2022.
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Information that is not available on the tracking website or any delivery concerns, course it with '''Kevin Huang or Sandy Deng'''<br>
  
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:::::*Paulo Ombao is on leave from January 14 to January 15, 2022.
 
  
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:::::*Jian Abelardo is on sick leave from January 4-6, 2022.
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The normal delivery time frame depends on the courier and is available via eBay listing<br> [[File:Uk.png]]
  
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:::::*Anthony Trinidad is on leave from January 4 to January 6, 2022.
 
  
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:::::*Rose Yusores will report on 01/01/2022.
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Our dispatch is 1-3 working days<br> 
  
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:::::*Ben Galvez will report on 01/01/2022.
 
  
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:::::*Verlyn Ann Cruz will report on 01/01/2022.
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Delays might happen during holidays and weekends<br> 
  
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:::::*Paulo Ombao will report on 01/01/2022 (tentative, if queueing)
 
  
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:::::*Jian Abelardo will report on 12/25/2021.
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'''***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***'''
  
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:::::*Paulo Ombao will report on 12/25/2021.
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'''3PL Warehouse'''<br> 
  
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:::::*Marc Redin De Vera will report on 01/01/2022.
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ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU<br> 
  
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:::::*Verlyn Ann Cruz will report on 12/25/2021.
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CONTACT PERSON：Hiro （JJC1) <br> 
  
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:::::*Tin Palisoc will report on 12/25/2021.
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MOBILE NUMBER: 07450969727<br> 
  
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:::::*Rose Yusores will report on 12/25/2021.
 
  
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:::::*Cristina Palisoc is on Change off (12/27/21) will report on 12/28/2021.
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'''PS'''!!! The contact numbers can only be provided to buyers for returns / change of mind purposes<br> 
  
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:::::*Ben Galvez is on leave December 23, 28, and 29 2021.
 
  
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'''***CASES TEAM SCHEDULE NEW***''' Starting July 06,2022
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[[File:July 6.PNG]]
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'''***CASES TEAM SCHEDULE NEW***''' Starting May 17,2022
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[[File:Cases.PNG]]
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'''***CASES TEAM SCHEDULE NEW***''' Starting April 4,2022
 +
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[[File:New sched cases.png]]
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'''***STORE ACCOUNTABILITY***'''
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 +
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[[File:Tier 2 task.png]]
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'''***CASES TASKING***'''
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[[File:Task.PNG]]
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'''***CASES TEAM BREAK SCHEDULE***'''
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[[File:Break.png]]
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''===
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:::::*Paulo Ombao on leave January 11-14, 2023
  
  

Latest revision as of 13:06, 14 November 2023

Updated Schedule / Tasks

Schedteamgel.jpg


June 28, 2022

***NEW EBAY STORES*** (Dropship items)

OZ-TOPONLINE (Au)OZ.jpg

HOMEDEPOTOUTLET1 (HK)Hk.jpg

ALL messaging and cases are handled by TIER 2


***UK EBAY STORES***

HomePlaza OnlineHp o.jpg

UKOutletOnlineUk o.jpg


***UK EBAY STORES COURIERS***

Hermes
https://www.evri.com/


Yodel
https://www.yodel.co.uk/track


Royal Mail
https://www.royalmail.com/


Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en


Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng


The normal delivery time frame depends on the courier and is available via eBay listing
Uk.png


Our dispatch is 1-3 working days


Delays might happen during holidays and weekends


***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***

3PL Warehouse

ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU

CONTACT PERSON：Hiro （JJC1)

MOBILE NUMBER: 07450969727


PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes



***CASES TEAM SCHEDULE NEW*** Starting July 06,2022

July 6.PNG


***CASES TEAM SCHEDULE NEW*** Starting May 17,2022

Cases.PNG


***CASES TEAM SCHEDULE NEW*** Starting April 4,2022

New sched cases.png


***STORE ACCOUNTABILITY***


Tier 2 task.png

***CASES TASKING***


Task.PNG


***CASES TEAM BREAK SCHEDULE***


Break.png


LEAVE/CHANGE-OFF UPDATES[edit]

  • Paulo Ombao on leave January 11-14, 2023


Covid.png 123warning.png


NEW! ♥♥♥ DAILY LINKS♥♥♥

Requestoff.png Login.png Faultytracker.png Fbrequest.png

OTHER UPDATES[edit]


***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***


SUPERBROWSER


Superbrowser logo.png


12/31/21 START OF IMPLEMENTATION


THIS WILL BE USED IN THE FOLLOWING STORES[edit]

SUPER.png


***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***


Instructions 1.png


Instructions 2.png


Instructions 3.png


Instructions 4.png


Instructions 5.png


Instructions 6.png


Instructions 7.png


Instructions 8.png



***CASES TEAM BREAK SCHEDULE***


Break.png


***CASES TEAM SCHEDULE***


New sched.png


***STORE ACCOUNTABILITY***


New sched 1.png


NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer


Ebay risk level.png

WXWorkCapture 16381459378073.png


NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform

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