Difference between revisions of "CASES UPDATES"

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'''Updated Schedule / Tasks'''<br>
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[[File:Schedteamgel.jpg|800px|]]
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'''June 28, 2022'''<br>
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'''***NEW EBAY STORES***''' (Dropship items)
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'''OZ-TOPONLINE (Au)'''[[File:OZ.jpg]]<br>
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'''HOMEDEPOTOUTLET1 (HK)'''[[File:Hk.jpg]]<br>
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'''ALL messaging and cases are handled by TIER 2'''
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'''***UK EBAY STORES***'''
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'''HomePlaza Online'''[[File:Hp o.jpg]]<br>
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'''UKOutletOnline'''[[File:Uk o.jpg]]<br>
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'''***UK EBAY STORES COURIERS***'''
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Hermes<br>  https://www.evri.com/
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Yodel<br>  https://www.yodel.co.uk/track
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Royal Mail<br>  https://www.royalmail.com/
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'''Additional Tracking Site for UK courier for tracking information references''' https://www.17track.net/en <br>
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Information that is not available on the tracking website or any delivery concerns, course it with '''Kevin Huang or Sandy Deng'''<br>
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The normal delivery time frame depends on the courier and is available via eBay listing<br> [[File:Uk.png]]
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Our dispatch is 1-3 working days<br> 
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Delays might happen during holidays and weekends<br> 
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'''***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***'''
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'''3PL Warehouse'''<br> 
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ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU<br> 
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CONTACT PERSON：Hiro （JJC1) <br> 
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MOBILE NUMBER: 07450969727<br> 
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'''PS'''!!! The contact numbers can only be provided to buyers for returns / change of mind purposes<br> 
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'''***CASES TEAM SCHEDULE NEW***''' Starting July 06,2022
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[[File:July 6.PNG]]
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'''***CASES TEAM SCHEDULE NEW***''' Starting May 17,2022
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[[File:Cases.PNG]]
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'''***CASES TEAM SCHEDULE NEW***''' Starting April 4,2022
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[[File:New sched cases.png]]
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'''***STORE ACCOUNTABILITY***'''
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[[File:Tier 2 task.png]]
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'''***CASES TASKING***'''
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[[File:Task.PNG]]
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'''***CASES TEAM BREAK SCHEDULE***'''
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[[File:Break.png]]
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==='''<span style="color:#0000CD">LEAVE/CHANGE-OFF UPDATES'''===
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:::::*Paulo Ombao on leave January 11-14, 2023
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[[File:covid.png]]                    [[File:123warning.png|350px]]
 
[[File:covid.png]]                    [[File:123warning.png|350px]]
  
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*'''[[VOICE UPDATES]]'''<br>
 
*'''[[VOICE UPDATES]]'''<br>
 
*'''[[TIER 1 AU UPDATES]]'''<br>
 
*'''[[TIER 1 AU UPDATES]]'''<br>
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*'''[[SYSTEM EVENTS (AU) TEAM UPDATES]]'''<br>
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*'''[[SYSTEM EVENTS TEAM SCHED/UPDATES]]'''<br>
 
*'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br>
 
*'''[[LOSS CASE TEAM UPDATES (AU)]]'''<br>
  
  
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'''***CASES TEAM SCHEDULE***'''
 
  
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'''<span style="color:#FF0000">'''***'''♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ '''***'''
  
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[[File:Cases schedule 01.png]]
 
  
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===AGENT RECOGNITION===
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'''<span style="color:#FF0000">SUPERBROWSER 
  
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[[File:Aprildefectpaulo.png]]  [[File:Aprilcsatzaldy.png]]
 
  
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[[File:Superbrowser logo.png]]   
  
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'''***STORE ACCOUNTABILITY***'''
 
  
  
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[[File:Ebaycases - handlers 1.png]]
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'''''<span style="color:#FF0000">''' 12/31/21 START OF IMPLEMENTATION'''''
  
  
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'''***REQUEST POC***'''
 
  
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==='''<span style="color:#0000CD">THIS WILL BE USED IN THE FOLLOWING STORES'''===
  
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[[File:request.png]]<br>
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[[File:SUPER.png]] 
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'''***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***'''
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[[File:Instructions 1.png]] 
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[[File:Instructions 2.png]] 
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[[File:Instructions 3.png]] 
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[[File:Instructions 4.png]] 
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[[File:Instructions 5.png]] 
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[[File:Instructions 6.png]] 
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[[File:Instructions 7.png]] 
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[[File:Instructions 8.png]] 
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'''***CASES TEAM BREAK SCHEDULE***'''
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[[File:Break.png]]
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'''***CASES TEAM SCHEDULE***'''
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[[File:New sched.png]]
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'''***STORE ACCOUNTABILITY***'''
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[[File:New sched 1.png]]
  
  
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Complete message for the customer<br><br>
 
Complete message for the customer<br><br>
  
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'''<span style="color:#FF00FF">***DEFECT TRACKING***'''
 
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'''<span style="color:#440E03">----------------------------------------------------------Previous Score-----------------------------------------------------------''' 
 
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[[File:Defectscore5.png|600px]] 
 
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'''------------------------------------------------------------Current Score-------------------------------------------------------------'''
 
  
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[[File:defectscore6.png]]
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[[File:Ebay risk level.png]]
  
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[[File:Score053121-1.png]]
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[[File:WXWorkCapture 16381459378073.png]]
  
  

Latest revision as of 13:06, 14 November 2023

Updated Schedule / Tasks

Schedteamgel.jpg


June 28, 2022

***NEW EBAY STORES*** (Dropship items)

OZ-TOPONLINE (Au)OZ.jpg

HOMEDEPOTOUTLET1 (HK)Hk.jpg

ALL messaging and cases are handled by TIER 2


***UK EBAY STORES***

HomePlaza OnlineHp o.jpg

UKOutletOnlineUk o.jpg


***UK EBAY STORES COURIERS***

Hermes
https://www.evri.com/


Yodel
https://www.yodel.co.uk/track


Royal Mail
https://www.royalmail.com/


Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en


Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng


The normal delivery time frame depends on the courier and is available via eBay listing
Uk.png


Our dispatch is 1-3 working days


Delays might happen during holidays and weekends


***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***

3PL Warehouse

ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU

CONTACT PERSON：Hiro （JJC1)

MOBILE NUMBER: 07450969727


PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes



***CASES TEAM SCHEDULE NEW*** Starting July 06,2022

July 6.PNG


***CASES TEAM SCHEDULE NEW*** Starting May 17,2022

Cases.PNG


***CASES TEAM SCHEDULE NEW*** Starting April 4,2022

New sched cases.png


***STORE ACCOUNTABILITY***


Tier 2 task.png

***CASES TASKING***


Task.PNG


***CASES TEAM BREAK SCHEDULE***


Break.png


LEAVE/CHANGE-OFF UPDATES[edit]

  • Paulo Ombao on leave January 11-14, 2023


Covid.png 123warning.png


NEW! ♥♥♥ DAILY LINKS♥♥♥

Requestoff.png Login.png Faultytracker.png Fbrequest.png

OTHER UPDATES[edit]


***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***


SUPERBROWSER


Superbrowser logo.png


12/31/21 START OF IMPLEMENTATION


THIS WILL BE USED IN THE FOLLOWING STORES[edit]

SUPER.png


***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***


Instructions 1.png


Instructions 2.png


Instructions 3.png


Instructions 4.png


Instructions 5.png


Instructions 6.png


Instructions 7.png


Instructions 8.png



***CASES TEAM BREAK SCHEDULE***


Break.png


***CASES TEAM SCHEDULE***


New sched.png


***STORE ACCOUNTABILITY***


New sched 1.png


NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer


Ebay risk level.png

WXWorkCapture 16381459378073.png


NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform

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