Difference between revisions of "Oz-auction refund"
From crazysales
| Line 6: | Line 6: | ||
- [[How to cancel a transaction]] <br/> | - [[How to cancel a transaction]] <br/> | ||
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> | ||
| − | https://docs.google.com/spreadsheets/d/ | + | https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834<br/><br/> |
*NOTE: If you're going to process refund via eBay case, please click link below. <br/> | *NOTE: If you're going to process refund via eBay case, please click link below. <br/> | ||
[[How to process refund via eBay]]<br/> | [[How to process refund via eBay]]<br/> | ||
Then proceed to the process above. | Then proceed to the process above. | ||
Revision as of 12:22, 26 July 2023
1. Add refund request at the backend
- How to submit refund request(backend)
2. Record the refund in RMAgent
- How to record refund in RMAgent
3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC)
- How to cancel a transaction
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below
https://docs.google.com/spreadsheets/d/1OHx32rxKSERILEEHWD9qO5DZE2DsuuEYqAItSbErkcc/edit#gid=909527834
- NOTE: If you're going to process refund via eBay case, please click link below.
How to process refund via eBay
Then proceed to the process above.
