Difference between revisions of "Oz-auction refund"
From crazysales
| Line 3: | Line 3: | ||
2. Record the refund in RMAgent <br/> | 2. Record the refund in RMAgent <br/> | ||
- [[How to record refund in RMAgent]] <br/> | - [[How to record refund in RMAgent]] <br/> | ||
| − | 3. Cancel the transaction in eBay to get FVF <br/> | + | 3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC) <br/> |
- [[How to cancel a transaction]] <br/> | - [[How to cancel a transaction]] <br/> | ||
| − | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or too late to cancel order - link below<br/> | + | 4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below<br/> |
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | ||
| − | *NOTE: If going to process refund via eBay case, please click link below. <br/> | + | *NOTE: If you're going to process refund via eBay case, please click link below. <br/> |
[[How to process refund via eBay]]<br/> | [[How to process refund via eBay]]<br/> | ||
Then proceed to the process above. | Then proceed to the process above. | ||
Revision as of 13:19, 28 September 2022
1. Add refund request at the backend
- How to submit refund request(backend)
2. Record the refund in RMAgent
- How to record refund in RMAgent
3. Cancel the transaction in eBay to get FVF (Request Tier2 via GC)
- How to cancel a transaction
4. Record the cancellation at the edit grid if customer disagrees to cancel the order or it's too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
- NOTE: If you're going to process refund via eBay case, please click link below.
How to process refund via eBay
Then proceed to the process above.
