Difference between revisions of "Ask for more details / proof AU"

Revision as of 15:42, 31 August 2022

WARNING!!!
For SAFETY HAZARD issues please escalate the issue first to your TL or SME.

CRAZYSALES

• Ask for photo/video

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos/or a short video that would show more details regarding your concern with your item.

Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

• Ask for photos via imgbb.com

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward photos to our technical department for checking and confirmation. Kindly upload the photos to this website https://imgbb.com and provide us the link after uploading so that we can see the photos on our end. To upload the photos, simply grab your smartphone and follow the steps below:
- Go to https://imgbb.com/
- Click ‘Upload’
- You can then find the photo you want to upload

While uploading, a link will appear on the screen. Please ensure you allow time for the photo to upload fully. When done uploading, please copy the link and kindly send it to us via this email and we will check the issue as soon as possible. Thank you for your help and cooperation.

• Ask for video via streamable.com

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the short video to this website https://streamable.com and provide us the link after uploading so that we can see the video on our end.

To upload the short video, simply grab your smartphone and follow the steps below:
- Go to https://streamable.com/
- Click ‘Upload a video’
- You can then shoot a video / or upload one previously taken

While uploading, a link will appear on the screen. Please ensure you allow time for the video to upload fully. When done uploading, please copy the link and kindly send it to us via this email and we will check the issue as soon as possible. Thank you for your help and cooperation.

• Asking video for any electrical device/appliance without indication of any safety hazard:

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Kindly take a 10 to 30 seconds video of your item to show us the issue. Once we receive it, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

IMPORTANT REMINDERS:

• Please unplug the item immediately after taking a short video and keep it in a safe place.
  
• Please refrain from using the item while waiting for our instructions or resolution to avoid further issues.
  

Thank you so much for your help and cooperation. We look forward to hearing from you soon.

EBAY

• Ask for photos

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos that would show more details regarding your concern with your item.

Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

• Ask for video

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the short video to this website https://streamable.com and provide us the link after uploading so that we can see the video on our end.

To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://streamable.com/
- Click ‘Upload a video’
- You can then shoot a video / or upload one previously taken

While uploading, a link will appear on the screen. Please ensure you allow time for the video to upload fully. When done uploading, please copy the link and kindly send it to us via this email and we will check the issue as soon as possible. Thank you for your help and cooperation.

• Asking video for any electrical device/appliance without indication of any safety hazard via streamable.com:

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Kindly take a 10 to 30 seconds video of your item, upload it to this website https://streamable.com/ and provide us the link after uploading so that we can see the video on our end.

To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://streamable.com/
- Click ‘Upload a video’
- Select and upload the video previously taken

While uploading, a link will appear on the screen. Please ensure you allow time for the video to upload fully. When done uploading, please copy the link and kindly send it to us via this email and we will check the issue as soon as possible.

IMPORTANT REMINDERS:

• Please unplug the item immediately after taking a short video and keep it in a safe place.
  
• Please refrain from using the item while waiting for our instructions or resolution to avoid further issues.
  

Thank you so much for your help and cooperation. We look forward to hearing from you soon.

Video for VFANG items

We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation. Kindly upload the short video to this website https://streamable.com and provide us the link after uploading so that we can see the video on our end.

To upload the short video, simply grab your smartphone and follow the steps below:
- Go to https://streamable.com/
- Click ‘Upload a video’
- You can then shoot a video / or upload one previously taken

While uploading, a link will appear on the screen. Please ensure you allow time for the video to upload fully. When done uploading, please copy the link and kindly send it to us via this email and we will check the issue as soon as possible. Thank you for your help and cooperation.

Rebuttal if customer does not provide proof

We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our technical team for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim warranty for refund or replacement. Your understanding and cooperation is appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help.