Difference between revisions of "*Contact Number Issue"
From crazysales
| (5 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | CASE 1: Customer phone number is incorrect | + | '''CASE 1: Customer phone number is incorrect''' |
[[file:se2.png]] | [[file:se2.png]] | ||
| Line 5: | Line 5: | ||
------ | ------ | ||
| − | Procedures: | + | '''Procedures''': |
| − | * Click "Finish" | + | * Click "'''Finish'''" |
* Get the last 10 digits of the phone number which is "0414801947" | * Get the last 10 digits of the phone number which is "0414801947" | ||
| Line 13: | Line 13: | ||
* Paste it to the Contact number box | * Paste it to the Contact number box | ||
| − | * Click "Save Address" | + | * Click "'''Save Address'''" |
| − | The contact number will be changed and saved. Also, the order status will automatically be changed into "Processing" | + | The contact number will be changed and saved. Also, the order status will automatically be changed into "'''Processing'''" |
For double checking, you may go to the eBay backend to see if the other information matched. | For double checking, you may go to the eBay backend to see if the other information matched. | ||
| Line 21: | Line 21: | ||
| − | CASE 2: Customer phone number is blank | + | '''CASE 2: Customer phone number is blank''' |
[[file:se4.png]] | [[file:se4.png]] | ||
| − | Procedures: | + | '''Procedures''': |
* Click "Finish" | * Click "Finish" | ||
| − | * Put "0400000000" as contact number | + | * Put "'''0400000000'''" as contact number |
| − | * Click "Save Address" | + | * Click "'''Save Address'''" |
| − | The contact number will be saved and the order status will automatically be changed into "Processing" | + | The contact number will be saved and the order status will automatically be changed into "'''Processing'''" |
For double checking, you may go to the eBay backend to see if the other information matched. | For double checking, you may go to the eBay backend to see if the other information matched. | ||
| − | Important note: YOU MAY NEED TO ASK FOR CONTACT NUMBER FROM THE CUSTOMER FOR ITEMS THAT WILL BE SENT VIA TOLL IPEC AND OTHER DROP-SHIPPING ITEMS | + | '''<span style="color:#FF0000">Important note:</span>''' YOU MAY NEED TO ASK FOR CONTACT NUMBER FROM THE CUSTOMER FOR ITEMS THAT WILL BE SENT VIA '''TOLL IPEC''' AND OTHER DROP-SHIPPING ITEMS |
| + | |||
| + | * For '''eBay and CKM''' orders which need the customer to be contacted please refer to [[eBay & CKM On Hold Orders due to Address Issue]]. | ||
| + | |||
| + | '''[[Suggested Template:]]''' *[[1. Insufficient Address]] | ||
| + | |||
| + | ----------------------------------- | ||
| + | |||
| + | '''Editor/s''': | ||
| + | |||
| + | Willy Balanoyos | ||
Latest revision as of 16:10, 25 August 2022
CASE 1: Customer phone number is incorrect
Procedures:
- Click "Finish"
- Get the last 10 digits of the phone number which is "0414801947"
- Paste it to the Contact number box
- Click "Save Address"
The contact number will be changed and saved. Also, the order status will automatically be changed into "Processing"
For double checking, you may go to the eBay backend to see if the other information matched.
CASE 2: Customer phone number is blank
Procedures:
- Click "Finish"
- Put "0400000000" as contact number
- Click "Save Address"
The contact number will be saved and the order status will automatically be changed into "Processing"
For double checking, you may go to the eBay backend to see if the other information matched.
Important note: YOU MAY NEED TO ASK FOR CONTACT NUMBER FROM THE CUSTOMER FOR ITEMS THAT WILL BE SENT VIA TOLL IPEC AND OTHER DROP-SHIPPING ITEMS
- For eBay and CKM orders which need the customer to be contacted please refer to eBay & CKM On Hold Orders due to Address Issue.
Suggested Template: *1. Insufficient Address
Editor/s:
Willy Balanoyos
