Difference between revisions of "3. Suburb Error"
From crazysales
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* Check address via Google Maps. Sometimes, some customers are confused in which suburb he/she belongs. If Google provides a number of suggestions, it means the address needs to be confirmed first with the customer. | * Check address via Google Maps. Sometimes, some customers are confused in which suburb he/she belongs. If Google provides a number of suggestions, it means the address needs to be confirmed first with the customer. | ||
| + | * For '''eBay and CKM''' orders which need the customer to be contacted please refer to [[eBay & CKM On Hold Orders due to Address Issue]]. | ||
| + | *'''[[Suggested Template:]]''' *[[1. Insufficient Address]] | ||
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1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment | 1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment | ||
| − | or ask for additional payment if there is a shortfall. | + | or ask for additional payment if there is a shortfall. |
| − | + | ||
2. Please note that the suburb is very important to be correct to avoid delivery issue due to wrong address. It is | 2. Please note that the suburb is very important to be correct to avoid delivery issue due to wrong address. It is | ||
always better to ask the buyer directly if the address is confusing. | always better to ask the buyer directly if the address is confusing. | ||
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----------------------------------- | ----------------------------------- | ||
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'''Editor/s''': | '''Editor/s''': | ||
Willy Balanoyos | Willy Balanoyos | ||
Latest revision as of 16:09, 25 August 2022
For incorrect suburb:
- Check address via Google Maps. Sometimes, some customers are confused in which suburb he/she belongs. If Google provides a number of suggestions, it means the address needs to be confirmed first with the customer.
- For eBay and CKM orders which need the customer to be contacted please refer to eBay & CKM On Hold Orders due to Address Issue.
- Suggested Template: *1. Insufficient Address
Reminders:
1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment
or ask for additional payment if there is a shortfall.
2. Please note that the suburb is very important to be correct to avoid delivery issue due to wrong address. It is
always better to ask the buyer directly if the address is confusing.
Editor/s:
Willy Balanoyos
