Difference between revisions of "2. Postcode Error"
From crazysales
| (7 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
'''For invalid postcode''': | '''For invalid postcode''': | ||
| − | * Go to: | + | * Go to: *[[Shipping fee not right (Invalid Postcode)]] |
| + | |||
| + | *'''[[Suggested Template:]]''' *[[Postcode Not Supported for Delivery]] | ||
'''For incorrect postcode''': | '''For incorrect postcode''': | ||
| − | * For '''eBay''' orders, go to eBay backend and search using the buyer ID. Copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, go to | + | * For '''eBay''' orders, go to eBay backend and search using the buyer ID. Copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, go to *[[eBay Order Payment Error (Paid Amount Doesn't Match)]] |
| − | * For '''Crazysales''' orders, copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, | + | * For '''Crazysales''' orders, copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, send message to the customer using the template [[Shortfall]]. |
* '''Other option''': Check address via Google Map. | * '''Other option''': Check address via Google Map. | ||
| + | |||
| + | |||
| + | * For '''eBay and CKM''' orders which need the customer to be contacted please refer to [[eBay & CKM On Hold Orders due to Address Issue]]. | ||
| Line 21: | Line 26: | ||
1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment | 1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment | ||
| − | or ask for additional payment if there is a shortfall. | + | or ask for additional payment if there is a shortfall. |
| − | + | ||
2. Please note that the postcode is very important to be correct to avoid delivery issue due to wrong address. It is | 2. Please note that the postcode is very important to be correct to avoid delivery issue due to wrong address. It is | ||
always better to ask the buyer directly if the address is confusing. | always better to ask the buyer directly if the address is confusing. | ||
| − | |||
----------------------------------- | ----------------------------------- | ||
| − | + | ||
| + | |||
'''Editor/s''': | '''Editor/s''': | ||
Willy Balanoyos | Willy Balanoyos | ||
Latest revision as of 16:08, 25 August 2022
For invalid postcode:
For incorrect postcode:
- For eBay orders, go to eBay backend and search using the buyer ID. Copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, go to *eBay Order Payment Error (Paid Amount Doesn't Match)
- For Crazysales orders, copy the nominated Suburb and go to Australia Post Postcode Finder: http://auspost.com.au/postcode. Search for the correct postcode. If after changing the postcode on out backend, the total amount changed, send message to the customer using the template Shortfall.
- Other option: Check address via Google Map.
- For eBay and CKM orders which need the customer to be contacted please refer to eBay & CKM On Hold Orders due to Address Issue.
Reminders:
1. Remember to check if the total amount will changes after an address is provided. Process refund for extra payment
or ask for additional payment if there is a shortfall.
2. Please note that the postcode is very important to be correct to avoid delivery issue due to wrong address. It is
always better to ask the buyer directly if the address is confusing.
Editor/s:
Willy Balanoyos
