Difference between revisions of "1. Address 1 / Address 2 Error"
From crazysales
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* Other information like company name, shop, and the like can either be put in Address 1 or Address 2. | * Other information like company name, shop, and the like can either be put in Address 1 or Address 2. | ||
| − | * To decrease number of characters, use | + | * To decrease number of characters, use [[Standard Address Abbreviations]] like "St" for Street, "Hwy" for " Highway" etc. |
* Notes and other information like "c/o Tony, staff" or "Please press the doorbell at the gate" can be put at the Address 2 | * Notes and other information like "c/o Tony, staff" or "Please press the doorbell at the gate" can be put at the Address 2 | ||
| + | |||
| + | * For eBay and CKM orders which need the customer to be contacted please refer to [[eBay & CKM On Hold Orders due to Address Issue]]. | ||
'''[[Suggested Template:]]''' *[[1. Insufficient Address]] | '''[[Suggested Template:]]''' *[[1. Insufficient Address]] | ||
| − | + | ||
| − | + | ||
----------------------- | ----------------------- | ||
[[file:!3.png|left]] | [[file:!3.png|left]] | ||
'''REMINDER''': | '''REMINDER''': | ||
| − | + | *Orders with shipping address starting with '''CnC''' are click and collect orders. | |
| + | *The shipping address must include the necessary details such as '''buyer's name''', '''eCP''' and '''correct address''' on the parcel's label. | ||
| + | *Attaching an '''eCP''' to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises, | ||
| + | if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and | ||
| + | the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to | ||
| + | get a collection code. | ||
----------------------------------- | ----------------------------------- | ||
Latest revision as of 16:01, 25 August 2022
This error is caused by:
- Invalid characters
- Too much number of characters (More than 30 characters each line)
- Wrong abbreviations
- Others
Procedures:
- Put the most important address in Address 1. This should primarily include unit, street number and street name.
- Other information like company name, shop, and the like can either be put in Address 1 or Address 2.
- To decrease number of characters, use Standard Address Abbreviations like "St" for Street, "Hwy" for " Highway" etc.
- Notes and other information like "c/o Tony, staff" or "Please press the doorbell at the gate" can be put at the Address 2
- For eBay and CKM orders which need the customer to be contacted please refer to eBay & CKM On Hold Orders due to Address Issue.
Suggested Template: *1. Insufficient Address
REMINDER:
*Orders with shipping address starting with CnC are click and collect orders.
*The shipping address must include the necessary details such as buyer's name, eCP and correct address on the parcel's label.
*Attaching an eCP to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises,
if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and
the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to
get a collection code.
Editor/s:
Willy Balanoyos
