Shipping fee not right (Invalid Postcode)

From crazysales
Jump to: navigation, search 
Event Type: Shipping Error

Detail: Shipping fee not right (Invalid Postcode)


Suggested Templates: Postcode Not Supported for Delivery or Residential Address Needed


This system event is related to “Shipping Fee Not Right (PO Box Address)” but in this case, postage/shipping cost shows a negative value.

This error is caused mainly by an invalid postcode which means that our courier does not support delivery to that location. This can be discovered by calculating the postage cost on the product listing, both in Crazysales and eBay. If the postage cost is not available, it means that our courier does not support delivery to that location.

Po1.png


Procedures:

  • Step 1: Determine the origin of the order (if it is ordered via eBay or Crazysales).
  • Step 2: Send a message to the buyer to inform him/her about the issue and ask for an alternative address.
  • Step 3: Put a note on the order.
  • Step 4: Make sure that the order status is changed from “Processing” into “On Hold”.
  • Step 5: Click “Finish” to end the system event.


!3.png
REMINDERS: 
Once the buyer provides a new address, there is a chance that the postage cost will be changed.
Ask for payment for shortfall or refund extra payment.


Editor/s:

Willy Balanoyos; Jane Jian

Retrieved from "http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=Shipping_fee_not_right_(Invalid_Postcode)&oldid=4129"