Payment received without order (Paynow/Ping)

Hi xxxxxxxx,

Good day! Hope all is well.

Please be informed that we have received a payment of $xxxxxxx from you via Payno / Ping. However, we cannot find any order related to this payment. Please tell us the purpose of this payment so that we can process it as soon as possible. If this was sent by error, please send confirmation with us so that we can process your refund ASAP. Thank you!