Missing Part/s (eBay UK)

We are sorry to hear about the missing part/s. In this case, would you double check the box as the part/s may have been misplaced inside it? If after doing so you are unable to find them, in order to assist you further, kindly reply to this email with the photo of the manual with the missing part/s encircled. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

We appreciate your cooperation on this matter and we look forward to hearing from you again.