Change of Mind (GrabOne NZ) - FREIGHT DIRECT (OLD WAREHOUSE)
STEP A: If no photos are provided to show the status of the item, request for photos in the initial email using the template below:
We understand that you wish to return your order for a refund due to a change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30-day change of mind:
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn, or damaged.
• The return of the item is the responsibility of the buyer.
In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.
Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.
STEP B: If photos are already provided in the initial email showing the item is in good and original packaging and unopened/sealed, use the template below:
Hi xxx,
Good day. We hope all is well.
We understand that you want to return your item. Online shopping sometimes means you don't get exactly what you had in mind. That is why we encourage all customers to review their orders before completing the checkout to avoid any disappointments. Since we have the 30 Change of Mind Policy, you can return the item at your cost and GrabOne will process your refund as soon as we receive the item. Kindly send the item back in its original packaging to the address below:
Zeaway Limited
22 Toiawaka Road, Drury 2579
IMPORTANT: Please do not forget to write your order number "xxxxxxxx" on a piece of paper and include it in the parcel. Please be reminded that our warehouse is located in a commercial area. Therefore, we suggest that the item should be returned by a courier. Thank you for your understanding.
Kindly provide us with your return tracking number so that we can immediately locate the whereabouts of your parcel.
NOTE: Please be advised that due to limited manpower and for our customers' safety, we do not facilitate and cannot accommodate customers personally returning their item to our warehouse. Therefore, we suggest that the item should be returned by a courier. Thank you for your understanding.
STEP C: If photos are provided after you requested (STEP A) and they are showing the item is in good and original packaging and unopened/sealed, use the template below
Thank you for providing us with the photos requested. We have checked them and your return has been approved. To return the item, please follow the steps below:
Kindly send the item back in its original packaging to the address below:
Zeaway Limited
22 Toiawaka Road, Drury 2579
IMPORTANT: Please do not forget to write your order number "xxxxxxxx" on a piece of paper and include it in the parcel. Please be reminded that our warehouse is located in a commercial area. Therefore, we suggest that the item should be returned by a courier. Thank you for your understanding.
Kindly provide us with your return tracking number so that we can immediately locate the whereabouts of your parcel.
Once we receive the item in good condition, Grabone will process your refund.
NOTE: Please be advised that due to limited manpower and for our customers' safety, we do not facilitate and cannot accommodate customers personally returning their item to our warehouse. Therefore, we suggest that the item should be returned by a courier. Thank you for your understanding.
