Change items / Cancel order after payment confirmed Trade Me

Hi xxx,

Good day!

Unfortunately, at this stage, we are unable to cancel an order once the order has been dispatched. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payment to avoid any issues.

However, we do offer 30 Day Money Back Guarantee, if you do not want to keep the product, you can get it returned for an item price refund. Please contact us back should you need the return procedures.

Thank you for your kind understanding.

Best Regards,

xxx

Customer service Representative