Change Address (Processing)- MDDS

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IF CX REQUESTED TO CHANGE ADDRESS (ORDER PROCESSING/NOT YET EXPORTED TO LABEL PRINTING)

Hi xxxxx,

Thank you for contacting us.

We have successfully changed your shipping address for this order. The item is now being processed and ready for dispatch in the next business day. Please allow 5-14 business days for the delivery.

PLEASE NOTE: Due to system limit and because we are using our own platform in generating and dispatching your order, we were only able to change it on our system and not in MyDeal portal. That is why you may still receive a notification via MyDeal and the address remains the same. However please do not worry as we have successfully change your address in our system and on the actual shipping label.

Should you have further inquiries, please feel free to email us back.

Best Regards!

xxx,
Customer Service



ONCE CX PROVIDED ADDRESS AFTER WE REQUESTED (FROM SYSTEM EVENTS)

Hi xxxxx,

Thank you for your response.

We have successfully updated your shipping address for this order. The item is now being processed and ready for dispatch in the next business day. Please allow 5-14 business days for the delivery.

PLEASE NOTE: Due to system limit and because we are using our own platform in generating and dispatching your order, we were only able to change the address on our system and not in MyDeal portal. That is why you may still receive a notification via MyDeal and the address remains the same.

Should you have further inquiries, please feel free to email us back.

Best Regards!

xxx,
Customer Service

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