Change Address (Dispatched)- MDDS

IF CX REQUESTED TO CHANGE ADDRESS (ORDER DISPATCHED/EXPORTED TO LABEL PRINTING)

A-1. Shipment information sent to SFC:

Hi xxxxx,

Thank you for reaching out about updating your shipping address. We understand how important this is and will do everything possible to assist you.

Upon checking, your order has already been dispatched. While we cannot guarantee changes at this stage (as the item may already be in transit with the courier), we’ve urgently escalated your request to our dispatch team. They will work directly with the courier to attempt the address modification.

Please allow 1-2 business days for updates. We will notify you immediately if the change is successful or if further action is needed. Unfortunately, if the parcel is too far along in transit, we may be unable to redirect it. Thank you for your kind understanding.

Best Regards!

xxx,
Customer Service

A-2. Purchaser confirmed that address has been successfully changed:

Hi xxxxx,

Thank you for patiently waiting.

Great news! We've received a confirmation from our dispatch team that your change of address request was successfully processed.

Please allow 5-14 business days for the delivery.

PLEASE NOTE: Due to system limit and because we are using our own platform in generating and dispatching your order, we were only able to change it on our system and not in MyDeal portal. That is why you may still receive a notification via MyDeal and the address remains the same. However please do not worry as we have successfully change your address in our system and on the actual shipping label.

Should you have further inquiries, please feel free to email us back.

Best Regards!

xxx,
Customer Service

B. SFC driver pick-up and more...

Hi xxxxx,

Thank you for reaching out about updating your delivery address. We sincerely apologize for the inconvenience, but as your order has already been dispatched with tracking number xxxxtrackingxxxx and is in transit with the courier, we’re unable to modify the shipping address at this stage.

Here’s what you can do next:

1. Track the Parcel: Use the tracking number provided to monitor its progress at https://www.sendfromchina.com/track. Once it arrives in Australia, the local courier will update the status.

2. Contact the Local Courier Directly: As soon as the parcel reaches Australia, reach out to the courier’s customer service team. They may assist you with redirecting the package to a new address (fees may apply) or in arranging collection from their nearest depot or post office.

If no changes are made, the parcel will proceed to the original address provided at checkout. Please note that the delivery usually takes 5-14 business days.

Thank you for your kind understanding.

Best Regards!

xxx,
Customer Service