Cancel Order (Dispatched) MDDS
- A. Unable to cancel due to being Exported for label printing or sent (Shipment information sent to SFC): Contact Purchaser
Hi xxx,
Thank you for reaching out about canceling your order. We've forwarded your request to our dispatch team to investigate immediately.
While we'll do everything possible to process your cancellation, please note that success is not guaranteed at this stage, as the parcel may already be in transit with the courier.
Please allow 24–48 hours for our team to confirm the status. We'll update you via email as soon as we have news, regardless of the outcome.
Thank you for your kind understanding.
Best regards,
xxx
Customer Service
- A-1. Purchaser agreed to cancel the order
Hi xxx,
Thank you for patiently waiting.
Great news! We’ve received confirmation from our dispatch team that your cancellation request was successfully processed.
Your full refund has now been initiated and will be credited back to your original payment method. Please allow 1–5 business days for the refund to reflect in your account, depending on your bank or payment provider.
Should you have further inquires, please email us back.
Best regards,
xxx
Customer Service
- A-2. Purchaser advised cannot cancel order
Hi xxx,
Thank you for your patience while we looked into your request. Unfortunately, we've just received confirmation from our dispatch team that your order is already in transit with the courier and can no longer be canceled from our end.
xxxINSERTxxTRACKINGxxINFOxxx
Should you have further inquires, please email us back.
Best regards,
xxx
Customer Service
- B. Unable to cancel due to being sent (SFC driver pick-up and more...)
Hi xxx,
Thank you for reaching out to us about canceling your order.
We immediately escalated your request to our dispatch team upon receiving it. However, your order has already been handed over to the courier and is currently in transit, which means we're unable to intercept or cancel it at this stage.
A Friendly Reminder:
To avoid similar situations in the future, we kindly recommend double-checking your order details (e.g., size, quantity, shipping address) before completing payment. Once dispatched, delivery processes are managed by third-party couriers, and cancellations become beyond our control.
xxxINSERTxxTRACKINGxxINFOxxx
Should you have further inquires, please email us back.
Best regards,
xxx
Customer Service
