BPAY/BANK REFUND - CrazySales

Reminder! Before you can request for a refund for a BPAY or BANK payment, you should have the customer's bank details first. If you don't have it yet, please send this template to the customer: Request for Bank Details - AU

How to log refund in the Backend:

1. Click on 'Add Refund Request';

2. Check related 'SKU#';

3. Input 'Refund Qty', 'Refund Amount', 'Reason', 'Remark';

4. Choose 'Bank' at the 'Refund to' section;

5. Input customer's 'Account Holder's Name' in the 'Receiver' section;

6. Input customer's 'BSB and 'Account Number' at the BSB and Account sections respectively;

7. Click 'Submit this Refund Request' and confirm.

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Summary:How to log refund in the Backend:

1. Click on 'Add Refund Request';

2. Check related 'SKU#';

3. Input 'Refund Qty', 'Refund Amount', 'Reason', 'Remark';

4. Choose 'Bank' at the 'Refund to' section;

5. Input customer's 'Account Holder's Name' in the 'Receiver' section;

6. Input customer's 'BSB and 'Account Number' at the BSB and Account sections respectively;

7. Click 'Submit this Refund Request' and confirm.