Ask for Proof (Photo/Video) MDDS
- Ask for Photos
Hi xxxxx,
Thank you for contacting us.
We sincerely apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
We look forward to hearing from you soon.
Best Regards!
xxx,
Customer Service
- Ask for Video
Hi xxxx,
Thank you for contacting us.
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video (10-30 seconds) demonstrating your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
Best Regards!
xxx,
Customer Service
- If customer is Unable to send video via email, ask for video via Limewire
Hi xxxx,
Thank you for contacting us.
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation.
Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end.
To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://limewire.com/
- Click the plus sign to upload a file/s
- You can then find the video you want to upload from your device
- Please ensure you allow time for the video to upload fully
- Once done, click 'Share' and simply copy your download link to share your file/s
- Send us the link
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
Best Regards!
xxx,
Customer Service
