Amazon (Portal) Training

I. Introduction: This article is about using the Amazon Portal in searching for the order and sending message to the customer via Amazon Portal. In order to access the portal, you should have a Super Browser in your computer.

II. HOW TO LOG-IN ON SUPER BROWSER:

1. Open the Super Browser Application on your computer and you will see the interface of the application.

2. Click the upper–left side portion on the Home Screen (icon like Windows). After clicking this part, a log-in dialog box will appear.

3. Use one of the log-ins below to complete the log-in process:

A.
username: Trishia Valdez
company name: 广州市杰钡利科技有限公司
login PW: salesplatform166

B.
user name: John Earvin Valdez
company name: 广州市杰钡利科技有限公司
login PW: salesplatform154

4. Once the username and password are submitted, a new tab will be created and you will see the two accounts of our Amazon stores. Click the desired account to proceed.

III. HOW TO SEARCH AN ORDER ON THE AMAZON PORTAL:

1. Copy the Amazon Order ID on Crazysales backend. It is under Transaction Reference.

2. Paste the Amazon Order ID on the search bar on the Amazon Portal and hit enter or the search icon.

3. This is the Amazon backend where you may see the details of the customer and the order details:

IV. HOW TO SEND A MESSAGE TO THE CUSTOMER USING AMAZON PORTAL:

1. On the Amazon backend, once you opened and order, you will see the Contact Buyer with the highlighted Customer’s Name. Click the customer’s name.

2. After clicking the customer’s name, a new tab will created. Select the proper reason why you need to contact the customer.

3. After choosing the correct reason, write/compose your message to customer.

4. Review your message and hit the SEND button to send your message.