Redelivery Procedure for Bunnings
If an item requires reshipment or replacement, please follow these steps:
1. Seek approval from the Subject Matter Expert (SME) or Team Leader (TL).
2. Request a Return Merchandise Authorization (RMA), with an additional reminder via WeChat, and inform the customer.
3. Provide the customer with tracking information upon dispatch.
Templates:
Hello,
I hope this message finds you well. I wanted to update you regarding your request for replacement part(s). We have promptly forwarded your request to our warehouse team for processing. Typically, it takes 2-3 working days for the processing of the replacement part(s). Following processing, please allow an additional 3-15 working days for delivery to your address.
In the event that the required parts are not available in our warehouse, rest assured that we will notify you immediately. Our supplier will then directly dispatch the parts to you, with delivery estimated to take between 1-4 weeks depending on your location.
Thank you for your patience and understanding as we work to resolve this matter efficiently.
Best regards,
XXX
Customer Service Representative
Hello,
I hope this message finds you well. I wanted to update you regarding your request for replacement part(s). We have promptly forwarded your request to our warehouse team for processing. Typically, it takes 2-3 working days for the processing of the replacement part(s). Following processing, please allow an additional xxxNORMALxETAxxx business days for delivery to your address.
For tracking information, please visit: [Courier Tracking Link] or contact the courier's customer service team on [Courier Contact Number]. Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to appear on the website.
If your item is not delivered by [xxxdatexxx], please feel free to get back to us immediately. We will follow it up for you.
Should you have further inquiries, please feel free to email us back.
Best regards,
XXX
Customer Service Representative
