Rebuttal for Requesting Proof (eBay UK)

We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our technical department for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim warranty for refund or replacement. Your understanding and cooperation is appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help.