RESEND (ITEM or KITTING BOX)

A. Resending Order, Item or Kitting Parcel via New RMA Version

Warning! Resend or replacement for VFANG and CN DROPSHIP items should not be processed in RMA but should be coordinated to VFang Team and Purchaser respectively.

1. Click Create Request

2. Enter the Order# and the customer details will auto-populate.

3. Click ADD TO REQUEST next to the SKU to be requested. The product details will appear on the Request Product area.

4-A. To resend an item, just fill in the resend Quantity.... NO NEED to check boxes for ‘spare part’ and ‘kitting’.

4-B. To send a kitting parcel, click the drop down button in the SKU box and select the kitting SKU [Example: GH1001-RD(1/2) or GH1001-RD(2/2)].

Fill in the Quantity (note: always 1 unless you need to send 2 or more boxes) and check the ‘kitting’ box.

5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted. To resize photo please see How to resize photo

6. In the Details section, state the issue and a brief issue description. [Example: ‘DOA - Mirror arrived broken’]

7. Select resend and resend product & kitting product on the resolution section. Select the Issue and set Priority to normal.

8. Click Save and your request will be saved in PENDING status.

9. Double check all the details carefully and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.

10. On the resent section, you can edit the customer's delivery address if needed (for example if the customer has moved to a new address or has changed their contact number) and set the fee amount to 0.00 unless the customer pays for the replacement (for example for more-to-pay cases wherein customer should pay the redelivery fee, then put the right amount in the fee amount box).

11. Double check all the details carefully and change it if there is any error. If all the details are correct, click Save and the status of your request will be changed to Requested.

DO NOT CLICK the 'Request Confirm' button.

12. Click Back or leave the page and wait for the Approver to confirm your request.