Procedure B

• Step 1: Get the Paypal Transaction ID
  

• Step 2: Go to Paypal online: https://paypalmanager.paypal.com/login.do
  
• Step 3: Click on “My Account” > “Overview” > “Advanced search”; or “My Account” > “History” > “Find a transaction”
  
• Step 4: Check/change the date
  

• Step 5: Input the transaction ID in the search box, select “Transaction ID”, and click “Search” Button.
  

• Step 6: Check Payment details:
  

A – Buyer Name

B – Buyer Email

C – Total Amount

D – Status

E – Important Notes

• Step 7: Using the payment details, find the order in Crazysales backend.
  

Since on this sample, Order ID is given in the notes, it is easy to find the order. However, some may not include this in their notes so you may use the buyer’s name or buyer’s email.

• Step 8: Once an order is found, process the order or any other actions needed with regards to the payment made.
  

Some of these payments are made to pay for:

1. Shortfall (see How to confirm/update PayPal payment for Shortfall)

2. New order (Customer may have used an Order ID from a previous order)

3. Other transactions the buyer and an agent has discussed such as spare parts, re-delivery/redirection fees, etc.

4. Others...

• Step 9: After an order is found and the purpose of the payment is processed, you put the Order ID in the “Remarks” field before finishing the system event.
  

If unable to find order, you may send a verification email using the buyer’s email address.

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Editor/s:

Willy Balanoyos