On Hold orders NZ

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Procedures:

1. Contact buyer 3x (Once a day from the day the order is on hold) to get the required information.
2. If the buyer does not respond after 3-5 days, cancel the order and process a refund.
3. Send the template below:

Hi xxxxxxxx,


Good day! Hope this email finds you well.

We are sorry to inform you that we are unable to process the shipment of your order for the item XXXitemXXX due to XXXreasonXXX. We have contacted you on XXdateXX, unfortunately, we did not get a response from you. We have noticed that your order has been “on hold” since XXdateXX and have therefore canceled your order and will be refunding you $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused.

Many thanks for your kind understanding regarding this matter.

Should you have any inquiries, please feel free to get back to us.


Best Regards!

Customer Service

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